General
Must be complete everytime a file is touched
What are standard file notes
Two out of wallet questions must be asked in what scenarios?
What is a fraud alert? What is a low trust score? What is Mis-matching home ownership information
Type of trainings offered to contractors
What are Phone, Virtual, and in person training sessions
Preffed way to verify W2 income
What is Truv, payroll connection
The name of the HFS Company Mascot
Who is Mille
PII should be used when verifying information on a call with a customer
What is email, address, DOB last 4 of SSN
Required when a owner is not on the loan but is on the title
What is a NBA Labael
We never Charge
What is a Contractor Fee
Acceptable documentation to verify proof of Residency
What is a Current utility bill or closing disclosure dated within the last 60 days.
June 29th, 2024, at our company outing who hit a grand slam at the Orioles game?
Who is Heston Kjerstead.
Company name, your name, Call is being recorded
What 3 things must be stated within the first 30 seconds of all outbound calls
Required when a home loan exists but does not appear on credit
What is a Mortgage Statment or CD
This part of the intermediary due diligence must be in good standing in order for and application to move from compliance to Ready to submit
What is secretary of State
Holders of this "red" colored identification card are not illegible for loans
What is a Visa?
The year HFS was Founded
When was 2011
The proper name we call the money HFS collects on Funded loans
Service Fee
Required when existing customers re-apply
What are existing customer notes?
Outside of Contors HFS markets to
Who are Referral Partners, Trade Groups, Manufacturers, and Distributors
Who to go to with rate, term or payment questions
Who is the CUSM
Type of Loans HFS Offers
What are Personal Home improvement loans
An out of office message and voicemail should be placed for all HFS employees on what upcoming date range?
When is 11/28-12/1? Bonus what items should you set up and what other date ranges?
A feature that we should confirm enrollment for with every call that provides a rate discount
What is Auto-Pay?
Contractors can get status updates on there customers application from
What is the new CSM merchant portal
These are the 2 years currently acceptable for self-employed income.
What are 2022 and 2023
What is: We exist to help consumers make their dream home a reality and to help our partners achieve their financial goals.