Show:
Visions & Goals
5 Non-Negotiable
5 Non-Negotiable
5 Non-Negotiable
Finance/General
100

The program that tracks Guest Loyalty

What is SALT?

100
A 6 minute check-in

What is an efficient check-in

100

The total revenue required of every FO Team Member to generate monthly

What is $20K

100

Confirming a phone number at check-in

What is KIPSU

100

Balances that should be allowanced or charged to wipe it out to a $0 balance

What is a small balance of $1.00 or less?

200

Honors members should feel this during their stay. 

What is Honors Appreciation?

200

I should do this when the line is past the first pillar, and the guest Iʻm checking in has special requests, and there room is not ready.

What is "send it to googles"

200

The upsell offer should take this long

What is less than 30 seconds

200

I should expect supervisors to do this with the 5 non-negotiables

What is coaching and mentoring

200
The place I sign in and out for lunch, sign up for early outs, and sign up for QC help.

What is the meal schedule?

300

This tells us how guest felt upon arrival

What is Feel Welcomed?

300

Total monthly Honors Enrollments a Team Member should achieve

What is 100 enrollments

300

I should explain these things about the room when making the offer

What is 2 features and 2 benefits?

300
Guests should be told this when asking how long will it take for them to see their Honors points in their account.

How long is possible 30 days (controlled by Honors)?

300

The place I sign and acknowledge after reviewing todayʻs plan

What is the pre-shift?
400
This generates revenue and enhances a guestʻs stay at the same time

What is Upgrade To Paradise

400

Honors Members who use digital check-in/key who do not need to magnetically capture credit card. 

What are Silver, Gold, and Diamond Members

400

GSAs should do this immediately when their guest walks away from their station.

What is look up immediately from computer to acknowledge and greet the next guest in line?
400

This is the offer I say when the upset amount is less than $100

What is "a difference of"

400

The place I should find the payment amount to charge to VCCs

What is CRM, Quotable Cost?

500

The conversion of non-honors transient guests

What is Honors Enrollments?

500

Honors Members who donʻt need to run their credit card through the EMV at check-in.

What are Gold and Diamond Members

500

This is the offer I say when the upset is $100 or more

What is "CAN DO, TODAY, SAVINGS"

500
A charge was posted for $80 out of the $100 authorization, but a $20 self parking charge was missed.  This is the process we do to collect payment for the additional $20.

What is post the $20 parking charge, and post additional payment of $20 charge which will go out for a new authorization of $20.  Do not use the old authorizations as they are no longer valid.

500

The method of payment process that is required for 7 nights or longer stays.

What is settle payment for 7 nights at check-in, and leave trace for every 7 nights.