Causes
Customer billed for Meter Reading 5668 and the actual was 5688
What is "Billing Error"
Should be issued if a ______________is being requested and no other issues exist?
What is a "Meter Test"
If the Electric meter is inside or not accessible, someone MUST be ?
What is "Home'
Should be scheduled ______________?
What is "Monday thru Friday"
Where do Elephants originate from?
What is "Thailand"
Tech changed Meter for Retrofit , Meter reading 5668 Retrofit reading 0000
What is "Human Error"
What is "High Bill Manual Case"
If the customer requests to witness the test note on the field activity?
What is "Customer requests to witness"
___________ are not offered on gas meter tests?
What is "Courtesy calls"
Where did Kim K lose her Earring?
What is Bora Bora?
Customers may call to report that they have not received a bill since starting service
What is "Delayed Bills"
Should be utilized if unable to resolve after going through all points of information?
What is "High Bill Inquiry"
_________________ should be offered as a last resort?
What is "Time Frame"
In cases where the customer insists on a courtesy call we should call ___________ for approval before advising?
What is "Gas Dispatch"
What is the Circle of Life?
What is "Africa"
What's typical access to a New Customer, Customer with Old Balance or a Turn Off Customer?
What is "Deposit"
Mr. Brown calling regarding his resident account and wants to add readings to his case inquiry?
What is "Amend High Bill Residential"
CC on the FA stands for ?
What is "Courtesy Call "
We do not offer time specials due to the type of work these technicians are assigned. True or False
What is "True"
Where Hercules is from?
What is "Greece"
The system true-up process runs every three months from a customer’s bill effective date, what's another for True Up?
What is "Budget Bill Settlement"
Ms White calls on behalf of Proctor and Gamble and wants to change bill period of high bill case?
What is "Amend High Bill Commercial"
For Unscheduled Meter Test it is important to note the date the high bill was issued in the instructions and comments field of the ______________?
What is "FA page"
Non-ERT gas meters will be flow-tested onsite? True or False
What is "True"
Where did the Hurricane Maria Hit in 2017?
What is "Puerto Rico"