Speaking is an action, it either moves the conversation __________ or derails it.
What is FORWARD?
100
Step 1 of the clean up process is _______________________.
What is APOLOGIZE FOR YOUR IMPACT?
100
_______________ often occur due to unfulfilled promises, expectations that are not met, or a break in a relationship.
What are BREAKDOWNS?
100
Behaviors that limit your relationships and results, that you can’t see.
What is A BLIND SPOT?
100
Emotional and intellectually aligned, Intellectually aligned, Complying, Concerned, Resigned
What are THE 5 LEVELS OF ALIGNMENT?
200
Filtering and distorting what we hear in order to support what we believe.
What is AUTOMATIC LISTENING?
200
Step 2 of the clean up process is ________________________.
What is TAKE 100% ACCOUNTABILITY?
200
Talk Straight Responsibly, Take 100% Accountability, Uncover Source Issues, Recommit, Realign, and commit to action
What is THE MODEL OF HANDLING BREAKDOWNS?
200
Consistently shows up late to meetings, doesn’t complete assignments
What is HONOR COMMITMENTS?
200
Supporting leaders by holding them accountable for their commitments and impact on others.
What is MANAGING UP?
300
Being right about your point of view by focusing on what’s wrong, missing, or is in conflict with what you want.
What is LISTENING AGAINST?
300
Step 3 of the Clean Up process is ________________________.
What is MAKE A PROMISE ABOUT THE FUTURE?
300
Postponing or avoiding, Hedging or wiggling, Dumping or reacting
What are COMMON OBSTACLES FOR TALKING STRAIGHT RESPONSIBLY?
300
Someone takes 2 hours to say what could be said in 2 minutes
What is TALK STRAIGHT RESPONSIBLY?
300
Limiting what is possible for yourself and others by playing small and playing safe
What is SHRINKING THE GAME?
400
Listening for the positive contribution, intention and commitment of the speaker, whether articulated or not.
What is LISTENING FOR POSITIVE INTENT?
400
Breakdowns often lead to _____________.
What are BREAKTHROUGHS?
400
Being emotionally honest by communicating responsibly and immediately to the appropriate person
What is TALK STRAIGHT RESPONSIBLY?
400
Behaviors demonstrate lack of trust and they conspire against others in the lunch room.
What is BUILD COMMITTED PARTNERSHIPS?
400
How do we refer to people who take 100% accountability, live by the cultural practices, admit when they goof up, clean up and recommit to others and action.
What is AN OWNER?
500
Author of “Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom”
Who is VIKTOR FRANKL?
500
When you wonder if your perception is correct you should…
What is CYA-CHECK YOUR ASSUMPTIONS?
500
Using ambigous and non-committal language (e.g., try, hope, maybe) instead of committing to action.
What is HEDGING?
500
Frame of mind intended to stop us from dwelling on mistakes and have the ability to to make needed corrections to get back on track quickly.
What is RECOVER QUICKLY?
500
The first step in high performance culture in which you decide to be conscious of your behvior and how it impacts the people around you.