HRO Fundamental Practices
A way of sharing performance data as a real-time snap shot of team and organizational performance
What is visual management system
A practice of enhancing an organization through work groups, communication and enablers
What is HRO InFrastructure
Facilitates communication on near misses and potential risk. A way of escalating and resolving safety concerns across different levels of the organization
What is Tiered Safety Huddles
Collaboration with leaders to provide coaching opportunities to effectively motivate and lead teams
What is individual and team support
A regularly scheduled meeting where leaders, patient safety, front-line employees and quality management come together to discuss close calls, error and steps taken to resolve issues without blame
What HRO Safety forums
What is practice adoption
A process in which leaders engage front-line employees by listening to concerns, address issues in real-time. Critical process in fostering open communication and demonstrating commitment to safety and performance improvement
What is Leader Rounding
Assist leaders to share a common vision, cultivate psychological safety and manage teams that work collaboratively while maintaining a sense of transparency and accountability
What is alignment and learning
ADOcument that establishes and clarifies leader coach scope, roles and responsibilities
What is HRO leader coach agreement