Budtender Basics
What is our POS (Point of Sale) system called?
What is Dutchie
What’s the number one thing customers remember most about their visit?
What is how you made them feel
This is the main psychoactive compound in cannabis that creates a “high.”
What is THC (tetrahydrocannabinol)
What’s one compliant way to talk about cannabis effects to a customer?
What is “Some customers say this one’s calming, but it depends on your body”
This duo starred in "Up in Smoke" and are known as the original stoner comedy legends.
Who are Cheech and Chong?
What is our loyalty program called?
What is High Roller Rewards
What does “set and setting” mean in cannabis use, and why should a budtender bring it up during a consultation?
What is “set” refers to a person’s mindset, and “setting” refers to their environment. It matters because both impact how a product will feel—helping guests choose the right product for their mood and plans.
These aromatic compounds give cannabis its smell—and may influence its effects.
What are terpenes?
True or False: You can keep selling if the surveillance system is down as long as it’s only temporary.
What is False. You must stop all sales and alert the manager immediately.
In Pineapple Express, this actor plays a process server who gets caught up in a wild weed-fueled chase
Who is Seth Rogen
Where do we check IDs?
What is at the front entrance before entry and again at the register
When a customer says, “I just want something strong,” what should you not do?
What is assume they mean high THC or rush to recommend a product without asking follow-up questions
What is the Endocannabinoid System (ECS), and why is it important?
What is the network of receptors in the body that helps regulate things like mood, pain, and appetite—and interacts with phytocannabinoids from cannabis
A customer forgot their ID but says “you helped me yesterday.” What’s your move?
What is politely refuse the sale and explain that a valid ID is required every visit
In That ‘70s Show, the characters often sat in this setting to light up — though it was never shown directly.
What is the basement?
What’s the name of our state-mandated seed-to-sale system?
What is BioTrack (CT) or METRC (NJ/MI/MO/IL/MA)
Why is it important to match your tone and pace to the guest’s energy during a consultation?
What is to make them feel comfortable, understood, and to create a more natural, trust-building experience
This lesser-known cannabinoid is often associated with sedation and is found in aged cannabis.
What is CBN (cannabinol)
In most states, why is your budtender badge so important — even if you’re fully trained?
What is it proves you’re legally allowed to be on the sales floor, and must be visible at all times
This HBO show features a suburban mom who starts selling weed to keep her lifestyle after her husband dies.
What is Weeds
What is a Cashless ATM?
What is a debit-based payment method where funds are rounded up to the nearest $5 and given back in cash change
What’s the key difference between cross-selling and upselling, and how can you do it without sounding pushy?
What is upselling means suggesting a higher-tier version of a product, and cross-selling means recommending complementary items? You do it naturally by tying suggestions to the customer’s goals or preferences.
What’s the “entourage effect,” and why does it matter when recommending products?
What is the theory that cannabinoids, terpenes, and other compounds in cannabis work better together than in isolation—meaning full-spectrum products may produce more balanced or enhanced effects
A customer asks, “Can I vape in the parking lot before I drive home?” What’s the most compliant way to respond, and why?
What is, “Public consumption isn’t legal in any state we operate in — even just a puff can put them at risk”? Because public use and impaired driving are prohibited and can impact licensing.
This Oscar-winning director made a stoner film trilogy (Clerks, Mallrats, Jay and Silent Bob Strike Back) featuring his weed-smoking alter ego.
Who is Kevin Smith