Starbies and Target
Where should we be opening all accounts?
An Office
Which IRA trancode are we NOT to use for distributions?
72 - internal transfer.
How many different checking accounts do we offer?
5
What is the name of the system we input referrals as well as loans?
Ncino
What are the two options for clubsaveaway distributions?
Check mailed to the customer
Automatic transfer to account here at STAR
Which accounts qualify for free online banking?
all accounts star offers
Where does STAR send notifications for chargeback ACH and chargeback checks?
checks - mail
ach - email
Name four account products a customer could come in to open here (not specific type, just product).
checking
savings
IRA
CD
HSA
Can you apply for a loan without physical collateral at STAR?
Yes - an unsecured loan.
What can we do with checks made payable to each..
Corporation:
LLC:
Partnership:
Sole Proprietor/DBA:
Corporation, Limited Liability Corporations, and Partnerships - Shall only be deposited into an account in the name of the business · There is no cash back/split deposit permitted
Sole Proprietor - must have Sole Proprietor Resolution on file · If assumed name is used must have Assumed Name Certificate from County Recorder on file · Sole Proprietor may cash or receive cash back from checks payable to business with Supervisor Approval.
Which two ways can customers eliminate the $4 savings balance fee?
1. Satisfy the minimum balance requirement of $300
2. Combine statements (note - this only eliminates the savings balance requirement fee)
Which document gets mailed and uploaded under customer relationship tab immediately after a loan application, regardless of the loan type?
CSD - credit score disclosure (EACH BORROWER)
Which checking accounts earn interest?
Value Plus and Interest Checking
Lenders need a Nationwide Mortgage Licensing System & Registry unique identifier prior to discussing specifics and lending of which type of loan?
Mortgage/Real Estate
Name the three IRA trancodes you use for distributions.
74 - under 59 1/2
78 - over 59 1/2
76 - death distribution
When opening a value checking, what extra step is required for customers to activate benefits? Where can you find those instructions?
Benefits must be activated/registered. The link and welcome kit information can be found on sharepoint (I will show you)
What is the name of the program we use to pull statements/view checks?
4site
Name both STAR business checking account options.
STAR First Business Checking and Commercial Checking
What is a customer eligible for (consumer loans) with an active checking and three or more services with STAR (this waives the $125 consumer loan fee)?
Windfall +
What are the names of the SEC codes for corporate ACH transactions that cannot be disputed (but must be sent back within two day timeframe)
Name each personal checking account STAR offers and the corresponding fee if customers do not meet minimum requirements
E-checking (free)
Basic & Value ($5.95)
Value Plus ($8.95)
Interest ($9.95)
Sally Walker comes into the bank. Sally is upset because she purchased a diamond ring from DaBaby on Facebook. When she received the ring it was made out of foil. Is a STAR dispute Sally's best option? Why or why not?
No... Sally authorized this purchase. Sally may reach out to Facebook or pursue legal action against DaBaby for the misrepresentation of product, but this dispute would immediately be denied as this was authorized by the customer, just did not work out in her favor.
Name the ATM rebate(s) a month for each of the following:
E-Checking
Basic Checking
Value Checking
Value Plus Checking
Interest Checking
E-Checking 0
Basic Checking 2
Value Checking 3
Value Plus Checking 3
Interest Checking 3
For auto/truck/motorcycle loans, what is the minimum and also the maximum loan term listed on the rate sheet?
36 and 75
What is required for bankers to write in upper right corner of cash advance slips?
Drawer number on the upper right corner of the receipt.