Menu Knowledge
Name Four items that are on the everyday dinner menu
1. Highland Salad
2. Salmon
3. Amish Chicken
4. Highland Burger
5. Reuben
6. BLT
What is the proper call in procedure
Contact manager on Homebase or find a swap.
Before you leave what needs to be restocked
Everything
What should you clear after the resident is done with their meal
The dinner plate, B&B plate, bread basket, empty glasses and anything else that can be cleared
Situation:
You find a resident that has fallen on the ground what do you do?
Press the health call button on the resident / notify manager / stay with the resident and wait for security
Do not touch or help them up
Who is the resident that has the garlic allergy
Mr. Jordan ( Independent)
We will notify Employee Health and they will notify you with directions.
If a resident wants wine what do you do
See a manager / captain and check the alcohol list
What is the proper way to pour water
Pick up the glass (not reaching in front of the resident) and pour away from the residen
Situation:
It is the breakfast shift in Laurelwood and your two other co-workers called in and not showed up what do you do?
Contact Ivia on the phone
Alice and Spencer on Homebase
What constitutes a meal on the residents meal plan
How many minutes before your shift are you allowed to punch in
5 minutes unless it is approved be a manager
Who is responsible to bring the meals down to LW from the main kitchen
If no runner, everyone
What are things not to say to a resident
Its the cooks fault/ Hi Guys or blame another server /manager or cook
What is the required health training you need to do annually?
The health assessment.
Name four of the diet icons from the menu
Dairy - cow
Garlic - G
Vegetarian - Leaf
Shellfish - Clam
Nuts - Peanut
Gluten Free - GF
If the schedule is posted and you can not come in for your shift what do you do?
You have to find coverage for your shift and talk to the manager
What are the four major special diets
Gluten Free (GF)
No Concentrated Sweets (NCS)
No Added Salt (NAS)
Lactose Interolant (LI)
When taking a residents order what is the first thing you need to do
Introduce yourself and inform of any menu adjustments and take names on the tablet.
Start with women first
Situation:
You are working and you get injured during your shift what do you do?
Notify the manager / fill out accident report / take paperwork to urgent care or other medical facility
We will contact Employee Health nurse
If a resident orders scrambled eggs for dinner what do you tell them?
Go to a manager so the manager can go to the kitchen to ask the cooks.
How many call offs in a year is considered excessive
5
Name three sugar free dessert items
Cookies, Pudding and Jello
When serving a resident what side do you serve and what side do you clear from ?
You serve on the left and clear from the right never reaching across a resident/guest
If you have a medical condition that requires support while working, what steps should you take?
Contact and let the Employee Occupational Nurse know.