Dealing with incoming calls
You do this when you want to make sure that you will have a room in a hotel.
What is to reserve or to book?
This is the area of the hotel you use if you want to exercise.
What is fitness centre?
This is the special three-digit number a credit card has to protect it.
What is security number?
You send clients to this hotel when there is a problem with yours.
What is a partner hotel?
This is how you end a letter to someone you do not know his or her name.
What is Yours faithfully?
This is what the hotel does with a room you have reserved.
What is to hold?
This is the service you need to use if you need a car for your stay.
What is car rental service?
This is the kind of room you need to book if you are travelling solo.
What is a single room.
This is how the hotel is when there are no more rooms available.
What is fully booked?
This is how you end a letter when you know the recipient's name.
What is Yours sincerely?
This is the information you need to give the hotel if you want to reserve parking.
What is car registration?
This is what the hotel needs to have so that disable guests can stay there.
What is wheelchair access?
This is the kind of room you need to book if you are travelling with your partner.
What is a double room?
This is the special celebration you have when you get married.
What is wedding party or wedding reception?
This is how you end a business letter when you know the person well.
What is Best wishes?
This is what you leave when you want to talk to someone and the line is busy.
What is a message?
This is the special service that a hotel has for guests who arrive by plane, so that they won't have to take a taxi or use public transport.
What is a shuttle bus?
This is the finantial information you need to give if you want to secure a reservation.
What is a credit card number?
This is what a hotel has to do when it is outdated and needs a renovation.
What is refurbishment?
This is a pamphlet containing advertising or descriptive materials about a business or establishment, such as a hotel.
What is a brochure?
This is what you usually need if you want to stay in a downtown hotel where you arrived by car.
What is a parking space?
This is where you go if you want to enjoy the views of a city from the top of the hotel.
What is the roof terrace?
This is the telephone number the hotel needs in case they have to contact a guest.
What is the contact number?
This is a meeting usually organised at hotels to talk about business.
What is business conference?
This is how you typically start a sentence when you have to tell a guest that a service is not available.
What is unfortunately?