How many triage phones are available for use?
What is 2
This is the first step that should be taken in troubleshooting any device
What is Update Software
TP880
Originally intended to be called "let it beep" this Mac OS sound was created due to a lawsuit with the Beatles
What is Sosumi
Their favorite arcade game is Pinball
Who is Betsy
Their favorite game character is Kirby
Who is Jay M.
What must happen at the end of a repair before parts can be put in the SRTW bucket?
What is transacted
A device that enters a deep discharge state requires this amount of time to charge before turning on
What is 20-30 minutes (The charging screen should be visible after two minutes of charging)
TP880
A precursor to the iPhone and iPad, this short lived device of the 90's made an appearance in Fridays episode of For All Mankind
What is the Newton
Was a national firefighter in 1998
Who is Jay P.
This person burned themselves with a curling iron while getting ready for supper
Who is Jonathan
The final step required after documenting a Basic Troubleshooting case
What is save and close
When diagnosing a repair that is unsuccessful or new issues arise, this is a good rule of thumb to follow
What are the three R's
Reset
Reseat
Replace
This clock time frequently appears in photos and advertisements of Apple devices and changed by one minute in 2010.
What is 9:41
Values privacy and does not share their personal life.
Who is Mario
Participated in a TV show when they were young
Who is Joe
How much does Apple charge for damage to a display on a loaner device?
What is $129.00
For a new product Mac data migration, these are the minimum OS requirements
What is Windows 7 and Mac OS X Lion 10.7
Steve Jobs sold this for working capital to start Apple Inc.
What is his Volkswagen minibus
(Wozniak sold his programmable calculator)
They saw Ted Danson and his wife in a bathtub
Who is Sheryl
Was a competitive ice skater for 12 years
Who is Barbara
After creating an SNR with parts, where do you "run" the part to in runner?
What is "SNR (Part to RR)"
"_______ open, ________ open" should always be followed while in the repair room
What is "device open, guide open"
This product released August 15, 1998 and sold almost 800,000 units in it's first five months
What is the iMac
Is a descendant from a royal family
Who is Timmy
Has white water rafted the Grand Canyon
Who is Mark