Genius Admin
Troubleshooting
Apple Bits
Thing 1
Thing 2
100

How many triage phones are available for use?

What is 2

100

This is the first step that should be taken in troubleshooting any device

What is Update Software

TP880

100

Originally intended to be called "let it beep" this Mac OS sound was created due to a lawsuit with the Beatles

What is Sosumi

100

Their favorite arcade game is Pinball

Who is Betsy

100

Their favorite game character is Kirby

Who is Jay M.

200

What must happen at the end of a repair before parts can be put in the SRTW bucket?

What is transacted 

200

A device that enters a deep discharge state requires this amount of time to charge before turning on

What is 20-30 minutes (The charging screen should be visible after two minutes of charging)

TP880

200

A precursor to the iPhone and iPad, this short lived device of the 90's made an appearance in Fridays episode of For All Mankind

What is the Newton

200

Was a national firefighter in 1998

Who is Jay P.

200

This person burned themselves with a curling iron while getting ready for supper

Who is Jonathan

300

The final step required after documenting a Basic Troubleshooting case

What is save and close

300

When diagnosing a repair that is unsuccessful or new issues arise, this is a good rule of thumb to follow 

What are the three R's

Reset

Reseat

Replace

300

This clock time frequently appears in photos and advertisements of Apple devices and changed by one minute in 2010. 

What is 9:41

300

Values privacy and does not share their personal life.

Who is Mario

300

Participated in a TV show when they were young

Who is Joe

400

How much does Apple charge for damage to a display on a loaner device?

What is $129.00

400

For a new product Mac data migration, these are the minimum OS requirements

What is Windows 7 and Mac OS X Lion 10.7

400

Steve Jobs sold this for working capital to start Apple Inc. 

What is his Volkswagen minibus

(Wozniak sold his programmable calculator)

400

They saw Ted Danson and his wife in a bathtub

Who is Sheryl

400

Was a competitive ice skater for 12 years

Who is Barbara

500

After creating an SNR with parts, where do you "run" the part to in runner?

What is "SNR (Part to RR)"

500

"_______ open, ________ open" should always be followed while in the repair room

What is "device open, guide open"

500

This product released August 15, 1998 and sold almost 800,000 units in it's first five months

What is the iMac

500

Is a descendant from a royal family

Who is Timmy

500

Has white water rafted the Grand Canyon

Who is Mark