Abbreviations
What does HGI stand for?
Hilton Garden Inn
what is the hotel phone number?
407-354-1500
How many different types of Skittles do we sell?
3) Wild Berry, Regular, and Tropical
What should we use to leave notes on a reservation?
Service Recoveries!!
What is check-in and checkout time?
11am & 3pm
what does MOP mean?
Method of Payment
What is the code for the back door of the hotel?
215
How much do we charge for a smart water?
$4
What room code do we have but not have?
K1TRI
What time does the pool close?
10pm
What does CRM mean?
Customer Really Matters
How many rooms do we have?
224 rms
We sell Celsius in the pantry?
Nooooo
Name One ADA room code?
D2RRI, D2RRJ, D2RRV, K1RRV
What four programs should I log into when I get to work?
OnQ, Handover Report, Email.
What does MOD stand for?
Manager on Duty
What floors are the ice makers on?
All, down the left hall on the left side of the hall.
Do we sell white claw?
Yes
What the code for King with a pullout?
K1RRQ
How often is Inventory completed?
What does H.E.A.R.T. mean?
Hear, empathize, apologize, resolve, and thank.
What are the two extensions at the desk? Must get both
1000 & 1001
What new product was added tot he Pantry?
Ice Cream!!!
What room is the room code for a King Suite?
K1RRU1
Who is our management company?
MCR