Show:
Property
Outlets
Amenities
Bell Services
Orlando
100
Where are the Trash bin/ chutes located on each floor and what floors
By room 01 and on floors 2 - 6
100
What brand of coffee does the Fresco Market Deli serve?
Star Bucks
100
Where is the ATM located
Business/ Computer Center
100
What are the daily hours of Operation for the Shuttle services?
6:30pm to 3am
100
Whats the name of the Newest Water Park in Orlando?
Volcano Bay
200
Where is the designated Smoking area on the property map?
To the right of the Clubhouse Pool behind the Conference Center
200
what are the Pool Bar & Grill hours of the Toscana?
11 am to 11pm
200
How can Guest find the code to the playstation systems?
Ask a Recreation Attendant.
200
Name 2 things Bell Staff should on the PM shift in order to set up the AM shift for "Success" the next morning
Make sure there are enough bell carts for check outs and make sure the water is stocked in the refrigerator and closet.
200
What are the hours of operation for the Premium Outlets?
Monday to Saturday 9am till 12 midnight
300
Where is the Massage room located?
Between "J" the Activity Center & "H" the Fitness Center on the property map.
300
What are the hours the Laguna snack bar?
11am to 6pm
300
How can Bell Staff find out what time & what movie is playing by the pool
By checking the Activity Guide, Radioing Recreation & calling PBX
300
Name 3 things that should be written/ placed on a Luggage TAG
Name, Room Number & How many pieces of Luggage?
300
Where is the Nearest Aquarium?
On International Dr. its called Sea Life Orlando Aquarium
400
Where are the Guest Laundry Facilities in Buildings 7 & 2?
Building #7 - 2nd & 7th floors / Building #2 - only on the 2nd floor
400
What is the FULL names of all 4 food outlets ?
Fresco Market and Deli, Laguna Snack Bar, Toscana Pool & Bar Grill and the Fresh Tuscan Pizza
400
Name 10 things on the golf cart checklist that must be checked at the end of your shift?
Clean Cart , Seats, Ignition switch, Directional lever, Steering wheel, Parking brakes, Headlights, Tires, Windshield, Mirrors, Brake lights, Charging plug/ Station on cart, Batteries not leaking
400
Where can a guest go to have a Tropical dinner while watching a show, after enjoy the music and dance at the same place?
Mango's Tropical Cafe on International Drive
500
Where are the 3 bedroom suites located?
Buildings 1, 2, 7
500
Name 3 things sold at the tower at the Clubhouse pool and 1 service they provide.
Raft, Inner tube, beach ball, swimming goggles they inflate them
500
Name 2 places a guest can print a boarding pass or tickets and what is the process?
Computer Lounge- email the attachment to the email address posted there or ask a Team Member at the Front Desk if they are unable to at the Computer Lounge.
500
For 25 points on the Bell Services Audits, what are the 5 key things needed to be done to get the 25 points?
Show good posture, open car doors, make eye contact, greet guest by name & pass guests to greeters/front desk.
500
On the I Trolley Map where is Tuscany located?
South on the bottom of the Map/ the last stop