Reservations
8.What rate(s) can we use when booking with a BMG certificate?
BAR
What are the tiers that the rollover nights apply to ?
Silver, Gold, and Diamond
State which reservations you can never add a note on
Third party, points
How much is the parking fee at Hilton London Croydon?
17 GBP
John is calling to report that someone has been using his account and his points was used however it wasn't him. What should you do
Raise a loyalty case (Fraud)
Fifth Night Free on reward stays must be ..... Room
Standard
Life-time diamond has two accounts under his name and he wants to merge them, what should you do?
Raise a Loyalty Case (LTD Inquiry)
Ahmed made a reservation with 50,000 points on the 25th of October for 1 night, later he wanted to change the date to the 28th of October. Explain how to so that on the system?
Rebook and cancel
How much is the pet fee at Hilton London Kensington?
35 per stay
Hamo made a reservation from19th to 20st of October, park and fly package 15 days, when shall he pick up his car?
3rd of October in the morning
What is the minimum amount of point the guest can use to book?
5000
If a guest reaches Silver status after completing 10 nights, but ends the calendar year with 30 nights,How many nights will be rolled over the next year?
20
Mention the whole verification process including the options to verify with, in details
What are the opening hours for the fitness room at Hilton Garden Inn Emirates Old Trafford Manchester?
24/7
Mr. George called asking about how many points he will get from his current 2 nights stay at the Hilton London Kensington, his company paid for that stay, he is a diamond member and the rate per night is 220 USD is registered for ongoing promotion.
Zero
When booking with AMEX free night certificate, what rate will we use on Gem?
Points
Mention all conditions for the missing stay
Same Name, guest paid himself, rate is eligible for points, you checked and didn't find it in the transaction history
The tier qualifications for 2025 elite gold status gifting are:
60 Nights
If the guest needs extra days on top of the parking package booked, how much they will be charged? (Hilton London Heathrow Airport Terminal 5)
18 pounds
Mr. Ahmad Khan is with the Emirates Airlines Skywards program and wants to exchange his Miles with HH points, What is the exchange rate ?
1,000 Skywards Miles per 10,000 Hilton Honors Points
Guest can earn points on up to ... Rooms and can use HH discount up to .... Rooms
4, 9
Ahmed is a Silver member who upgraded to gold on 6th of June 2021. How long will he keep his Gold tier status.(specify the date)
31st of March 2023
A guest cancelled a reservation that was made with points and the points didn't reflect on the account, even after 72 hours, how can we help him?
Raise a loyalty case (hotel refund reward certificate)
What are the pool timings for children on weekends at DoubleTree by Hilton Bristol South - Cadbury House?
10:15 AM - 07:00 PM
a guest is requesting a price match guarantee since he found a lower price on booking.com , our price with the HH discount is 6400 , and the price on booking.com is 6335 , How can we help him?
Not valid, less than 1%