Release of Information
What is a form we send out to the patient so that they can designate/authorize another individual to have access to their account.
Verbal authorization
What is needed to speak to a caller other than the patient regarding an account?
Power of Attorney
What is a legal document that gives an individual the authority to act on behalf a patient.
Verify 3 HIPAA identifiers, confirm the email address, double check the attachments to ensure they are for the correct patient.
What are things you need to do before sending documents to a Member?
Enter the word "Private"
What should be entered in the subject line of an Outgoing e-mail to protect PHI?
Insurance company, attorney, provider, spouse, facility, etc.
What is a Third Party Caller?