HIPAA Basics
Caregiver Real-Life Scenarios
Phones & Social Media
HIPAA Violations
Protecting Client Privacy
100

This law protects the privacy of a client’s health information.

What is HIPAA?

DOUBLE JEOPARDY: (200) 

100

A caregiver steps out of a public area and calls the office to give an update about a client's condition. Is this a HIPAA violation?

What is no?

This is appropriate because the office is part of the care team.

100

Posting photos with a client on social media is a violation of HIPAA. How can you keep your followers updated about your job without exposing PHI? 

What is keeping client out of the photos, no mention of names, and not including any of their PHI

100

Sharing client information with your friends or family members is a HIPAA violation. How can you change this? 

What is not disclosing name, address, age, diagnosis, etc. 

100

Keeping client information private and secure is called this.

What is following HIPAA laws or protecting confidentiality?

200

This term refers to any information that can identify a client and relates to their health or care.

What is Protected Health Information (PHI)?

200

Caregivers often have access to sensitive info such as: (Name 3)

What are:

  • medical conditions
  • medications
  • daily routines
  • emergency contacts
200

Sending client information through personal text exposes what?

What is PHI (personal health information)

DOUBLE JEOPARDY: (400)  

200

Discussing a client’s health while in an elevator or a store is considered HIPAA violation. How can you avoid this? 

What is waiting to have the conversation in private. 

200

By following HIPAA guidelines, caregivers help build _____ with clients and families, while also staying compliant with federal privacy laws.

What is trust?
300

These are 4 reasons why HIPAA was created. (Name 2)

What are: 

  • Protect the privacy of medical records.
  • Improve healthcare efficiency through electronic transactions.
  • Standardize data security for healthcare organizations.
  • Ensure continuity of insurance coverage when changing jobs.
300

These people should not receive PHI unless permission is given: (Name 4)

What are:

  • Neighbors

  • Friends

  • Other caregivers not assigned to the client

  • Your own family or friends

  • Social media followers

  • Repair workers, delivery drivers, etc.

300

The safest place to communicate about client care is through this.

What is WellSky & private phone call with the office?

300

Talking to a client about another client & their health status is considered this

What is HIPAA violation or exposing PHI?

300

We are able to leave secure notes through ____ informing of any condition changes, etc.

What is WellSky?

DOUBLE JEOPARDY: (600) 

400

HIPAA ensures information is handled responsibly, shared only when ______ , and kept ______ at all times.

What is necessary & secure?

400

A neighbor asks how your client is doing. The correct response is this.

What is "I’m sorry, I can’t share information about them. You may want to speak with them directly or their family." or politely say you cannot share information about client?

DOUBLE JEOPARDY: (800) 

400

What would you do if you see another caregiver posting about their “sweet elderly client” on social media?

What is recognizing this could be a HIPAA violation and reporting it to the office?

400

When in ___ leave it ____ .

What is "When in doubt leave it out."

400

Only these people should have access to a client’s personal health information.

Who are individuals directly involved in the client's care plan (care team) or payment of care (power of attorney or guardian)?

500

At Visiting Angels PHI can show up in these ways: (Name 3)

What are:

Clients diagnosis or condition

Medication list

Family phone numbers in WellSky

Identifying yourself as a client's caregiver to someone outside of care team

500

A client’s estranged son calls asking how the client is doing. The client’s family has mentioned there has been tension with him, and he is not listed on the approved contact or care plan. What will you say?

What is "I’m sorry, I’m not able to share any information at this time.

When in doubt, refer the person to the Visiting Angels office.

500

Many caregivers don’t realize these count as violations of HIPAA to do with phone use: (Name 4)


  • Pictures on personal phone of the client or their home

  • Leaving WellSky or E-mail open with client information

  • Text messages about the client (first & last name)

  • Screenshots of care notes

  • Social media posts about a client

500

Failing to protect client privacy could result in this for the agency and caregiver.

What are disciplinary actions or legal penalties?

DOUBLE JEOPARDY: (1000) 

500

Reasons why following HIPAA guidelines is important: (Name 3)

What are

  • Protects client privacy
  • Builds trust
  • It’s the law
  • Avoids fines/costly data breaches
  • Improves overall care