HIPAA
Who can schedule an appointment for patient?
Anyone, however due to HIPAA, we cannot provide information outside of the appointment that was scheduled.
When do we transfer to Team Health?
After 4:15pm if an established patient mentions any of the Triage symptoms.
______ can be scheduled using a same day appointment type.
Established HIV Care patients
What two locations offer walk-in services for established adult sick patients?
LMC and LSJ
Verify if caller is listed as a Delegated Individual and/or has Guardianship if they request to _______.
Cancel appointment
Requesting any information such as appointment or demographic information.
If an established patient calls stating, they have been running a fever. What should you ask?
How high is the fever?
If an established patient is seeking a physical, how far out can you schedule?
No date limit
_______ patients can be seen at LMC for STD testing.
New and established patients
Where can you find the intake forms in the patient's chart (not Registration)?
Under the Media Tab OR Base Patient Window (Athena Documents)
If a patient call reporting a triage symptom, what should be the first thing you verify before scheduling an appointment?
Determine if a patient is established through viewing the patient’s chart, in the chart review section.
New HIV patient calls requesting to establish care with Legacy, what should you do?
Transfer to Public Health, we do not schedule.
True or False: Treatment is included in the $80 self-pay price for the full std panel.
True
A delegated individual does not have a date limit however, patient must revoke authorization by _____, what should the agent do and inform patient?
Patient can revoke consent verbally, but you must create an FYI indicating revocation. Caller should be advised to come in to sign revocation form and update intake form.
If patient calls back because they are returning a call from Triage, what should you do?
Cold transfer to Triage and add a follow up note in the open telephone encounter. If the encounter has been closed, open a new encounter with follow up notes.
You should utilize the visit type "HAP Est (15 mins)" for _____.
Established Legacy HIV patients for any office visit.
What should you do before advising patient to walk-in for STD testing?
Look at LMC Walk-In Clinic Schedule in Epic to assure that there is availability for walk-ins.
If caller is not listed as a Delegated Individual and doesn’t have Power of Attorney, what can we do and what should we inform the caller?
Since our calls are recorded, if the patient is available, they can give verbal consent for that one call. Patient must update intake forms during next visit if they want to add a delegated individual.
Should an established patient be triaged if they report cough, chills, difficulty swallowing and runny nose?
Yes, difficulty swallowing is a triage symptom
When is it appropriate to schedule a patient using the "Infectious Disease Consult (New ID)?
When patient has an internal/external referral for infectious disease care such as Hep B, Hep C, TB, or any other infectious diseases (not HIV Care).
What does the Full STD Panel include?
HIV, Syphilis, Chlamydia, Gonorrhea, Hep B & C. Patients can request herpes testing if needed.