YellowKnife
These are types of hotels are intended to appeal to specific travelers and offer amenities designed for those guests
What is a lifestyle hotels?
Types of hotels tends to have a more leisurely and relaxed atmosphere than others
What is a resort hotels?
Some hotels offer world-class service on designated floors called
What is an executive floor?
Types of hotels is MOST likely to employ a multilingual concierge?
What is world-class service hotels?
Other than HR who should personally interview the top candidates considered for open front office department positions.
Who is the front office manager?
This hotel type usually feature guestrooms with separate bedrooms and living room or parlor area.
What is Suite hotels?
What term describes the process of reviewing front office accounting records for accuracy and completeness?
What is Front Office Audit?
When attracting group and convention business, hotels focus their sales efforts on
Who are meeting planners?
What is the most common performance evaluation method used in front office departments?
Rating scales or checklists
When a cashier pays out more than he or she receives, the result is a:
What is due back?
Types of front office transactions generally requires management approval?
What is an account allowance?
Front office accounting formula
What is Previous Balance + Debits - Credits = Net Outstanding Balance
Which department prepares the night audit report?
Front Office / Night Auditor
PIA (paid-in-advance) accounts are typically set to a________ status.
What is no-post?
For a front office account, charges are __________ to an account balance and are entered on the ___________ side of a T account.
increases; left
Why do hotels implement revenue management systems?
To maximize revenue by adjusting pricing based on demand and occupancy forecasts
What is the primary reason for maintaining accurate guest folios?
To ensure accurate billing and minimize disputes
When placing a call to a guestroom, hotel employees should:
Introduce themselves and state the reason for the call.
Under what circumstances should rooms that have special accommodations for guests with disabilities be sold to guests with no disabilities.
Only if there are no other rooms left in the hotel
What is the difference between a guest ledger and a city ledger?
Guest Ledger = Current registered guests
City Ledger = Non-registered accounts (e.g., direct billing)
The account to which the room and tax portion of each of the group's guests is billed.
What is a group master account?
With _______ entry technology, guests can bypass the front desk and go directly to their guestroom.
What is digital keyless entry technology?
High-speed Internet access (HSIA) service at resort hotels:
A.) is provided in guestrooms and in the hotel's public areas.
B) is usually provided at pools, at the beach, and in recreational facilities.
C) may be wired or wireless.
Large travel agencies with significant room rate negotiating power are called
What is travel management company?
Hotel reservations made through e-commerce websites are often sold as run of the house, which means that the guest will
be assigned whatever room is available at check-in.