Onigiri
if a room attendant finds a room key in a hallway or public area, he or she should:
notify the front desk immediately
which of the following is the most cost-effective method of purchasing linen replacement stock?
ordering large quantities directly from linen mills
Who rates energy efficient in hotels?
Who is energy star?
Safety information is best communicated through:
orientation, ongoing training and safety manuals
the OSHA standards pertaining to sanitation:
forbid consumption of food or beverages in washrooms or storage areas containing toxic chemicals
What is a common challenge for U.S housekeeping departments with non-English speaking workers when it comes to enforcing energy-saving policies?
What is the temperature setting on thermostats?
Which is considered a clean air practice?
using environmentally preferred High Efficiency Particle Air (HEPA) filters
which of the following is the most important factor that an executive housekeeper should consider when establishing linen inventory par levels?
the hotel's laundry cycle
which is the most important part of managing linen inventories effectively?
consistent and accurate physical inventory counts
which of the following management functions best describes the work performed be an executive housekeeper in drafting the operations budget for the housekeeping department?
planning
What can reduce the amount of time that cleaning chemicals and other potentially hazardous products have to be stored at the property?
just-in-time purchasing
each time a position is vacated, either voluntarily or involuntarily, a new employee must be hired and trained. This replacement cycle is known as:
turnover
What can help hotel managers collect and analyze data collected from major energy-consuming appliances?
What is a computerized energy management system?
which of the following documents is most useful when answering the housekeeping when answering the housekeeping planning question, "what items within this area must be cleaned or maintained?"
area inventory list
When coaching, what is the purpose of redirective feedback?
To recognize incorrect performance and review ways to improve
which of the following is considered a separation cost of turnover?
severance pay
Part of _____ is when items that should be cleaned or maintained on a monthly basis usually:
part of housekeeping's deep-cleaning program
What is one of the most cost-effective programs a hotel can implement?
What is water conservation?
A way of doing business that says a company shouldn't take more than it gives back and should not sacrifice tomorrow for today's needs
What is sustainability?
what type of maintenance is initiated based on work order?
What is scheduled maintenance?
which of the following housekeeping positions is most likely to have a work schedule that varies in relation to hotel occupancy?
room attendant
what is the difference between an income statements and an operating budget?
an income statement reports what actually occurred and an operating budget is is a plan for what it is to come
the cost per use of a linen item is determined by adding the purchase cost to the item's lifespan laundering costs and then dividing that figure by the items:
number of lifespan laundering
If the time available for guestroom cleaning during a work shift is 6 hours and 40 minutes and each room attendant is expected to clean 16 rooms per shift, each room attendant is expected to clean one guestroom in _____ minutes.
25
if the productivity standard at a 400-room hotel is 30 minutes to clean one guestroom, how many room attendant labor hours are needed to clean one guestroom when the hotel is at 80% occupancy?
160 labor hours