Mixed Bag
I am the four responses patients can choose from when responding to the HCAHPS question, "How often were your room and bathroom kept clean?"
Always, sometimes, usually, never
Bedside tables, light switches and bed rails are known as these types of surfaces.
High touch surfaces
How often do we review our weekly Patient Experience and safety minders?
Daily
Who is the SVP of Hospitality Services at HMH?
Kunle Modupe
How many steps are in our HPC process?
10
I am the four responses patients can choose from when answering the question, "Was the facility clean?" on our NRC survey.
Yes definitely, yes mostly, yes somewhat, no
Our Patient Experience program's official title is what?
Positive Impressions Program
True or false, a patient discharged on Monday as opposed to other days of the week is more likely to respond unfavorably to the HCAHPS survey?
True
Where can you find our picture perfect set up example?
In the Housekeeping closets
The dwell time for virex.
10 minutes
Defining Moments
What does A.C.T. stand for?
Apologize, correct, take action
How often are the HCAHPS unit specific scores updated in the Housekeeping closets?
Monthly
These are the two main turnaround times for discharge cleaning, depending on the area?
On the most recent Friday dashboards sent from Maggie, what is our rounding compliance average as a system?
33%
EVS is an acronym for two things, what are they?
1. Environmental Services
2. Eye contact, voice projection, smile
Consistency with strong performers on focus/priority units
How often are the scores updated on our Digestible Data boards?
Monthly
What does HCAHPS stand for?
Hospital Consumer Assessment of Healthcare Providers and Systems
True or false, our HCAHPS and NRC surveys use the same survey mode?
False, HCAHPS is paper and NRC is IVR.
Name each of the 10 steps of HPC.
1. greet the patient
2. pull trash
3. high dusting
4. horizontal cleaning
5. vertical cleaning
6. clean the bathroom
7. dust mop
8. inspect your work
9. damp mop
10. pleasant exit, asking patient if there's anything they need before you go
When looking at our HCAHPS reports, what does "PR" stand for and how would you explain it?
How often are the unit specific goals on your digestible data boards updated or re-evaluated?
Quarterly
What are the four pillars of our Positive Impressions program?
Defining Moments, Engagement, Tailored to Fit, Expertise
Our priority units make up what % of total surveys returned?
At least 50%