ALS
This is the practice of preparing to listen, observing what verbal and non-verbal messages are being sent, and then providing appropriate feedback for the sake of showing attentiveness to the message being presented
What is Active Listening Skills
This piece of equipment is used to communicate with the hostage takers.
What is the throw phone.
This policy governs all special teams within the DOC.
What is the 6.7.2
This incident type occurs when people are being held by another person or persons against their will by force, coercion, and demands are made.
What is a hostage incident
Commonly used by women in the DOC to achieve more "Junk in the Trunk"
What is a BBL?
An example of this ALS technique is repeating what the subject said in your own words
What is Paraphrasing
This position provides mental insight into all parties involved during crisis situations.
Who is a psychologist.
This is what the following acronyms stand for; NOC, TOC, IC.
What is the Negotiations Operation Center, Tactical Operation Center, and Incident Command
This is different from a request as it has time constraints and clearly identified outcomes if not reached.
What is a demand.
This product Sgt. Taylor uses to keep a "youthful" appearance.
What is Jet Black hair dye or "Bigen"
The following statement is an example of what ALS?
"Tell me more about...."
What is open ended questioning
This is used to communicate between the NOC and the TOC.
Message Sheet Attachment 4-b
This section of 6.7.2 policy governs Hostage Negotiations.
Section 4
This describes the behavior of kidnap victims who overtime become sympathetic to their captors
What is Stockholm Syndrome
The team leader of PHX's HNT
Who is Lezama
These are the 5 steps in the behavioral change stairway
What is Active listening, empathy, rapport, influence, behavioral change
The special team liaisons commonly come together to create what during an incident.
What is the TOC.
This document and policy section establishes policy and procedures for responding to critical incidents within the Department
What is the Incident Command System, 6.7.1.
Implies pitty vs objectivity and willingness to try to understand someones experience instead of feeling sorry for them.
What is Sympathy vs. Empathy
This Dynamic Duo holds everything together in the city within a city.
Who are Lem and Ski?
These techniques are used to influence behavioral change. Commonly used in an acronym.
What is Mirroring, Open Ended Questioning, Reflecting, Emotional Labeling/Effective Pausing, Paraphrasing, "I" Messages, Effective Pausing/Emotional Labeling, Summarizing
The primary uses this information to help steer them into building rapport with the hostage taker.
What are Hooks & Barbs.
This symbol denotes an HNT member on the daily shift roster for a facility.
What is '%'
This technique involves occupying or distracting the subject in order to keep him from harming themselves or the victims
What is verbal containment
These animals breathe out of their butts.
What are turtles?