What's Up?
Create when street light is out, flickering, or staying on (doesn't go off during daylight).
What is SLOT?
Budget billing payment plan option that allows the customer to spread the highest usage months of the electric/gas invoice amounts to the Fall and Spring months when the bill is typically lower.
What is Level Billing?
To view and pay your bill, enroll in autopay, setup payment alerts, or explore our payment programs
What is Billing and Payments?
Someone used his/her SSN to open an account without permission.
What is Fraud/Forgery?
This is referred to as a Smart Meter.
Advanced Metering Infrastructure (AMI)
Used to report a wire burning. lights are ON- no outage.
What is WRBN?
Allows Residential and Commercials customers an opportunity to choose a preferred due date for their electric or gas bill?
What is a Pick a Date?
Quick link to the Start, Stop, or Move Service page.
What is Service Request?
Recording work orders and notifications- When Systems is Down.
What is CADAT?
Third party vendor that partners with electric utility companies to offer home services.
What is All Connect?
Create for Field to investigate when the electric device number in the system does not match the device number on the location?
What is CMTR?
This program automatically sets up landlords/owners who wish to establish service in their name whenever a tenant stops service.
What is ATO?
In my Service Console will help in assisting customers who have concerns about their MyEntergy account.
What is MyEntergy Hub?
Service Diversion Suspected
What is TAMS?
Certain work orders must be held if a jurisdictional requirements must be met BEFORE service can be provided.
What is Electric Permits?
Create when dead meter is indicated.
What is IVZU?
Allows a partner with multiple Entergy accounts to receive fewer or in some cases a single monthly statement.
What is Collective Billing?
Customer provides agent to navigate MyEntergy website.
What is Cobrowse?
Is a Voluntary billing option enabled by AMI Technology.
What is Prepay?
Adjust Account- Rate or Date change/cancel Rebill.
What is ZN06 (INCA)
Used to report only a portion of the service is coming into the location. May be described as "single phasing" or "lost a leg".
What is PART?
Also known as a deferred payment arrangement.
What is Installment Plan?
Compare energy and usage costs, track savings and get access to information on your energy price.
What is Usage Menu?
We input this code when we receive calls for House Fire, Outage, Voltage, and Wire Down.
What is Electric Emergency Report?
Gas Emergency Work Orders- For West Monroe One Point Desk Use Only
GEML, LEAK, NOPG, GFHS, and ELEK