The only person who created and understands the formula used to estimate the overhead calculation.
Who is Gay Geisler?
100
The meaning of UWGDF (written on the whiteboard)
What is "Understand What Got Davies Fired"?
100
The report given to Barton on Davies' performance was characterized in terms of three levels of maturity of IT Maturity, the most mature.
What is Type 3?
100
The two aspects of IT investment provided by Rubens.
What is Qualifier and Compete?
200
Any company owned information, system or hardware that is used in the course of business activities
What is an IT asset?
200
The business has been spending more money on this and less on new ways of providing services on the business.
What is maintenance?
200
"All IT investments become copied by competitors and end up being commodity, so IT investments should be made at minimum cost and risk."
What Nicholas Carr stated?
200
This kind of investment allows some firms to consolidate market share and assume a more dominant position in an industry.
What is IT Investment?
200
In the near future IVK will be part of this technological era.
What is Network era?
300
Term for when the money being invested outweighs the benefits that the system or application is providing
What is an IT expense?
300
A fancy way of referring to efforts to get more careful about decomposing IT services into small pieces so that they can be easily combined and reused to create useful applications and deliver larger services over a network.
What is Service-Oriented Architecture?
300
Author of the controversial article from the Harvard Business Review called “IT Doesn’t Matter.”
Who is Nicholas Carr?
300
This Type of leadership was about functional requirements and individual systems; the focus was operational.
What is Type 1 Leadership?
300
The framework that has been used for years within the Technology and Operations Management area at the Harvard Business School.
What is McFarlan’s Strategic Grid?
400
The business units get budget allocated to them for IT expenditures, then we charge them for our services, using an internal pricing system
What is the chargeback system?
400
A fancy way of mining all the data we have to better understand trends, customers, our competitors, and other things.
What is Business Intelligence?
400
The benefits provided to its customers and business units are not clear cut or even tangible, making it extremely hard to measure.
What is the value IT provides?
400
An investment that keeps you in business, it helps "qualify to run in the race."
What is a Qualifier Investment?
400
This investment gives you a potential edge over other companies in your industry, it "helps you win the race."
What is a Compete Investment?
500
5% or 6% of sales
What is the optimal amount a company should spend on IT?
500
A warehouse that just gives you the means to crunch a lot of numbers looking for trends.
What is a Data Warehouse?
500
A situation where a company may have an advantage on another company (better if avoidable).
What is Strategic Jeopardy?
500
This type of leadership is about managing strategy and resources, leaving the details of management of portfolios and infrastructure to others.
What is Type 3 Leadership?
500
Expenditures on shared infrastructure or costs less directly related to services for a particular area.