DSP
Name 4 types of payment options through DSP
Debit, credit, Apple Pay, PayPal, Venmo, klarna, merch card
Under what tab can I find hours variance?
Hours and Scheduling
What is the process called when items in shipment are called to be placed immediately on the sales floor?
Shipment Priority
What is our extended holiday return policy?
Where do we highlight a star associate?
Associate Spotlight on Planner
True or False: You can resend a customer their order confirmation and tracking status.
True.
What does “WOH” and “UOH” stand for?
Weeks on Hand and Units on Hand
The process of auditing and pulling for an update/product drop (floorsets).
New Item Audit
What does A.P.T stand for and when do you do it?
Accuse, Pursue, Touch. NEVER DO
Where can I find upcoming promo strategies, floor set updates and important weekly communication?
What function is used to pull up a customers order on POS?
Transfer Bag
What tool is useful when prepping the stockroom for incoming units?
Shipment Reserve
True or False: you can sub a Manager Can’t Find item with a different size
False, Only usr’s
What does R.H.F stand for?
Run, Hide, Fight
Name the 4 Key Moments
Fitting Room, Cashwrap, Vibe Check, Sales Floor
What is the company’s minimum DSP goal for 2024?
18%
Name 3 Categories under Power B.I
Selling- Dept and Top Seller, People- Staffing, Work Rules and Premiums, Hours and Scheduling, Operations- Inbound Outbound shipment, Replenishment
Name the organizational method of our stockrooms bays that makes for a seamless pulling usr process.
Pick Path
What is the process called of removing and creating a deposit of excess funds from the register during the day?
Midday Pickup
What Training and Development tool guide do we use to help train our associates?
Individual Development Plan
What was our LW DSP usage?
.
Name 2 Categories listed under Store Control Dashboard
returns <37 days, premium hours, OIS price override
How many days until manager can’t finds are cleared from the Zebras?
7 days
What does GSOC stand for?
What does VGP stand for?
Visual Guidance Principles