TD PA
US Residents
GPA
Foreign Residents
Senior & Vulnerable Clients
100
When onboarding a client, and adding TD PA to account, what is accepted? eSign or Ink?

Ink

100

We can open accounts for US residents?

Only continue to manage and open Registered accounts

100

Can we accept a copy of GPA?

No - must review original and CTC copy

100

Client has moved to foreign jurisdiction, can we continue to manage account?

it depends if it's an approved jurisdiction 

100

What is the first line of defense for S&V Clients? 

Ask questions...

Requests does not align to pattern

Diminishing capacity - document in S/F


200

What is the difference between Jointly & Jointly and severally?

Jointly - both to act

Jointly and severally - any one of 

200

We can manage Registered accounts in all 50 States?

No - 3 are closed and some need self registration

200

What is a restriction clause on GPA? 

Before GPA can be enacted, the restriction must be met ie. doctor's letter to confirm incapacity

200

If jurisdiction is not approved, what happens to account?

halted and liquidate only, no fees permitted

200

We suspect our client is experiencing diminishing mental capacity/ financial exploitation/undue influence, what is our next steps?

Escalate immediately for BM review

300

TD PA is added to account/ISM, we need KYC update form signed. Can we accept eSign or ink?

eSign

300

We can buy all products in US resident reg accounts?

No - only equities and fixed income 



300

GPA is approved on account/ISM and can withdrawal funds from account without questions? 

No - we must ask questions to evidence due diligence in client best interest


300

How many jurisdictions are approved?

16 

300
Client has lost mental capacity and there is no PA/GPA/TCP on file, what happens next?

Account is frozen until we can locate someone to apply for Guardianship with the courts (over 8 months waiting period due to volume)

400

Client has existing GPA created with lawyer. By signing the TD PA, this now trumps the GPA previously created?

No - TD PA does not revoke any previous set ups

400

We are managing US resident Reg account, GPA wants to be added to account. Where should be GPA be domiciled? 

GPA must be drafted from US State 

400

GPA is approved on account/ISM, and they want to increase risk from 100% med to 50% high and 50% med?

Account suitability is the client NOT the GPA so due diligence is required on how the suitability fits the client

400

What are the product restrictions for FR accounts?

Nothing prospectus based

No Notes

Bonus 100 point..ETFs?

400
Husband and wife JWROS account. Husband passed away. Wife has no knowledge on managing finances so requesting to open JWROS account with eldest son to assist her. What is our due diligence?

IA to determine wife capacity, discuss the implications of the JWROS. If she has other children, this set may not align to her Will. Client to seek Legal/tax advice/Letter of Intent 

500

Husband and wife onboarded, they both signed TD PA form appointing each other. Husband is now incapacitated, wife can now be added as PA for husband?

No - only can be done via GPA

500

Clients are US residents and GPA is a US resident, can we add to accounts? 

Yes - but only if PMP because GPA is not involved in trading

500
The client has passed away and GPA provided instructions to sell/liquidate account and send funds to bank account file - can we proceed?

NO - once client passes, GPA ceases

500

When maintaining an approved FR account, what happens to account when client passes?

Death cert/Will - must be provided in English/translated & notarized

Enhanced due diligence on beneficiary

500

HNW client and seeing a pattern of large withdrawals to bank account. Since client is deemed to have capacity, we do not need to ask questions and can process request?

No - alarming rate of seniors getting scammed by fraudsters, crypto etc. 

We need evidence our due diligence with questions and document in SF