Fine Jewelry
What is the price of the new Pink Sapphire 11mm huggies, the Blue Sapphire huggies, and the Emerald huggies?
Pink Sapphire and Blue Sapphire huggies are $300, Emerald huggies are $330
Step by step, how to complete a BOPIS/SHIPSI?
1. Copy order and put into shopify admin
2. see the pieces in the order and package up in flannels, checking for any gift wrap and notes included
3. put in shopping bag with tissue
4. write out bopis or shipsi slip with date and name
5. if bopis, go into shopify pos and print pick up slip
6. finally, click "ready for pick up" and set in back room shelf!!
What pieces do we restock and not restock on shopify POS?
Restock pieces that can be sold again and aren't damaged, don't restock any happiness that is damaged
Who are our founders and where were we founded?
Jason and Gorjana Reidel, Laguna Beach
Name each piece in the 14k alphabet collection and their prices.
Alphabet studs-$180
Pave alphabet bracelet-$220
Alphabet Necklace-$195
Name two zoning jobs that we discussed and what you do?
fine specialist, bopis shipsi specialist, runner, recovery, gift wrapper, happiness specialist
What damages do we scan out at the end of the night?
Quality bin (floor damages)
When were we founded?
2004
Name every necklace in the 14k collection below $200 and their prices.
Diamond and opal necklace-$145
Opal heart necklace-$185
14k alphabet necklace-$195
Opal trio necklace-$195
Garnet, amethyst, aquamarine, peridot, Citirine, blue topaz birthstone necklaces-$195
How do we process and exchange that isn't happiness?
Same way, fine the order, click exchange and restock if it can go back on the floor, add in reason code, customer pays the difference if there is a price increase for new item
If there is a tax discrepancy for a happiness exchange, what do we do?
click refund account on final screen when you click "collect"
What year was our fine jewelry collection created?
2020
What sizes do we have in the classic 14k huggie/hoop collection and diamond pave huggies/hoops and their prices?
Classic gold- 8mm ($150), 11mm ($180), 15mm ($270), 22mm ($290), 30mm ($390)
Diamond pave- 9mm($300), 11mm ($380), 15mm($540)
What is the process for completing ecomm?
1. print pick tickets from email
2. go into rfs and click drop ship picking, take off barcode on the pick ticket and put on bottom left corner of bubble mailer
3. scan barcode into rfs and fulfill the items that pop up and click submit
4. package up pieces (check for gift wrapping and notes and put into bubble mailer and seal, set aside)
5. once all rfs submitted, go into shiphawk and search order from barcode on bubble mailer
6. click "ship" in top right corner and stick label on bubble mailer
Step by step, how do we process a happiness where we can find the order?
1. Find the customers profile and order with the piece
2. click exchange button and select the same item to swap
3. add in a reason code in the notes (only the code)
4. click exchange and process
5. if there is a tax difference click refund account after clicking "collect"
6. label the baggy with it's reason code with a sharpie, and put into the happiness bin
Name 5 collections that are a part of our core collection?
-parker, wilder, crew, marin, venice, wilder alphabet, rose, tatum, lou, chloe
What are the top 5 most expensive pieces in our fine collection, name them and their prices
-Melbourne Diamond Tennis Bracelet 7 in ($2,850)
-Melbourne Diamond Tennis Bracelet 6.5 in ($2650)
-Diamond Solitaire 4mm studs ($2,300)
-Diamond Row Melbourne Tennis Necklace($2,200)
-Diamond solitaire 4mm Necklace ($1300)
Name scenarios in which we would complete an asana form?
-Layering sets in which we are happenissing only one piece
-ecomm orders we cannot fulfill
-if there is a stock count discrepancy or Shopify quanity is off from what we actually have in stock
-to order non branded supplies
How do we process a happiness from a layered set?
1. fine the order
2. trade out the piece and let the customer leave
3. gather customer information
4. click refunds and exchanges button on shopify and upload a "refunds bypassed" form to asana
5. fill out a damages detail form and put it in the bag with the piece, with reason code on top, and put in happiness bin
How many stores now exist within gorjana?
39