Staffing and Goals
Where can you find your scheduled shifts?
Dayforce app, printed schedules in BOH
What is the difference between a greeting and a connection?
A greeting is simply saying hello or welcome. A connection is establishing a conversation using a personalized approach through service, product or personal
How can you check to see if we have a size available in store?
Harmony
Demonstrate how to properly hang pants for Men's and pants for Women's
Women's clips moved in, men's clips all the way out, side profile hang with stripes even, size bead and question mark hanger, no loose hangs, tags tucked
What should you do if you suspect someone of stealing?
What is the attendance policy?
Employees must arrive on time for all scheduled shifts, clocking in only from the BOH register and when ready to hit the sales floor. There is no grace period for being late. After 6 occurrences (combined late or absences) over a rolling 12 months, the documentation process begins and can lead to termination with further occurences.
No more than $250 can be issued in giftcard(s) to any one person per day. This means a purchase or a return to a giftcard. If someone is looking to purchase more than $250 in giftcards refer them to adidas.com.
At what times are Automatic Replenishment Reports recommended to be pulled?
Demonstrate how to properly display a shoe display.
For men's size 9 , women's size 7, left shoe, laces relaced inward, rfid removed or tucked in, zip tied (not too tight), display sticker on the box
What should you do if the EAS pedestals are activated ?
Ask the customer if they made a purchase with us, ask if they would like us to check to see if a tag was left on their purchase (from us or another retailer). If they say no, notify a leader. If they say yes, check the receipt and remove the sensor tag
$109,757
What steps of Connect Engage Inspire and S.P.O.R.T, can you use to drive excitement around World Cup?
Engage - Open Ended questions like - who are you rooting for?
Connect - Reference any WC items they're wearing
Inspire- tell to come back for more options as we get closer or to sign up for adiClub to stay in the know and check adidas.com
If we do not have an article available in store, what do we do?
See if another location has it through Harmony, or check the adidas Retail app.
Demonstrate how to fold a graphic tee using BRS
Clean fold, size sticker on left side, aligned with other size stickers, logo on fold
What should you do if you find a mismate laying around the store?
What is our Sell2Win conversion goal for Q4?
23.5%
How can you deal with handing multiple customers at the same time?
Use positive body language, smile, acknowledge someone nonverbally if you are working with a customer. Give the customer homework - have them try it on. Group selling - bring them into the conversation if they're looking at the same items
Name 3 things that should be done every night in the stockroom to ensure it is kept organized, clean and safe.
Demonstrate proper BRS on a front hanging or closet hanging apparel section
Sleeving, align 3 stripes, question mark hanger, size beads and in order facing the door, tags tucked, hangers evenly spaced
What are the price points for sensor tagging?
Apparel $79.99 and up ; footwear $129.99 and up
In order for us to do $125,000 in sales on Black Friday, how many transactions do we need per hour based on a $60 average sale?
125,000/60 =2084 transactions
open from 6-10pm = 16 hours
2084/16=131 transactions / hour
131/4 registers = 32.75 transactions/hour
1 transaction per register every 105 seconds
What are 10 things you should be doing on every single register transaction?
Name 5 things that must be completed each night on the sales floor that are not Brand retail standards.
Clean and empty fitting rooms, Dust and sweep the entire sales floor, clean mirrors and doors, put away expired holds and ensure cashwrap is clean and fully stocked
What are the 6 steps of a perfect open?
1)Place new product arrivals on the floor using directive and vm tools
2)replenish sales floor ensure full size runs available
3) assess mannequins and adjust if needed; 4)set ISC signage and mark sure correct product is on fixture, 5)retouch store cleanliness from prior close, 6)steam
What is the fitting room best practice?
Limit of no more than 6 items in a room at a time, no footwear, we do not hold bags, rooms should be checked and cleared by an employee before a customer enters, employee should take the items for the customer and place them in the room and use a number tag to place it on the door to identify how many items were taken into the room.