Salesfloor Hero
This is a metric for assessing customer loyalty for a company's brand, products or services.
What is NPS? (Net Promoter Score)
This day is the most important day of our December "fiscal month"
What is Black Friday?
This practice is the #1 deterrence of theft
What is customer service?
If we place clothing on this fixture, it will have the highest sell through
What is a "table"?
This zone can never be left unattended and is responsible for increasing sales & providing service
What is the front zone?
This Store Manager required day is to prep for Black Friday
What is Wednesday, November 27th?
When someone calls the store and attempts to extort money from our Registers, Deposits, Safe Floats & even money from our own Team Member’s personal finances.
What is a phone scam?
This coordinator is all about collections and the guest journey?
Who is Alissa?
This is obtained to get our valuable guests information
What is "VIP email capture"? (very important person email capture)
This employee is a temporary Hero who is hired to work during specific seasons or busy periods for our Oasis
What is a "seasonal employee"?
This is a statement used when trying to retrieve an item back from a guest
What is a recovery statement?
This is the most important task of the day to set your store up for success.
What is "opening and closing checklist"
This hero leaves the lasting impression on our guest as they are the last employee they connect with
This day is the busiest day of the Windsor year, and most stores are only open 7-8 hours this day. This is a mandatory work day for all employees.
This Hero is wearing a cape during their segment and demands high KPIs
What is a sales director?