Selling and Service
3 Areas of our service standard
Connect, Engage, Inspire
REPS
Request off's should happen how far in advance?
2 Weeks
When should a partial be done?
Theft or Issues receiving.
What is the max amount you can take on a gift card?
$250 per day per person
What should you do if we do not have a size for a customer?
Offer Endless Aisle
In Store Communication
what should you do at the end of your shift?
Put away your walkie
What are the hours in which Vofa should be completed?
12p and 6p
What has to be done during check out?
Ask for email
Check for left and right shoe/ correct sizes
Ask if customers want a bag ( Charge .07 cents)
Ask if gift receipt is needed (can only provide after transition is completed.)
Ask for NPS
name the rewards program that allows us to build deeper relationships between adidas as a brand and the consumer?
Adi Club
When should Accessories be filled?
During downtime and at close
What should you work on during downtime on the floor?
IBCs
What is the benchmark percent for stocktake and vofa?
Stock 98%
Vofa 95%
It's busy and you have a return at cash.. what should you do?
Do the return at Cash
Can you stack promos with adi club vouchers?
Nope ... Sorry
1 coupon/discount per transaction
Who is Wales bonner?
British born designer Jamaican designer
"proposes a distinct notion of cultural luxury that infuses European heritage with an Afro Atlantic spirit"
Why is it important to acknowledge every customer?
To let them know your aware of them and you are available to help service them.
What are the 4 KPIs that BOH has direct influence on?
CNC, SFS, Vofa and Stocktake
Whens the last day to purchase for holiday?
Dec 15
3 open ending questions you would ask a customer while providing CEI
...
Step by Step.. What should you do when you sell a display shoe?
Call another shoe..
If you don't have a 9 get 8.5/9.5
lace
sticker
and replace
Why is it important to remain in your zone?
To keep track of customers and product.
What is the percent benchmark for UPCs?
2%
1.How many days do I have to return an item during the holidays?
2.Process when returning an item with a gift receipt
1. 60 Days
2. Returned on a gift card / exchange