Inbox
What email do we use to forward the emails, if there is no existing CRM case?
tricareoverseasbsc@top.internationalsos.com
What is a Navy Order called?
Bupers Order
When do you log a Riskman?
when you receive a Complaint, Compliments.
IRQ
What do we do with credit card information in an email?
opened and saved to the S:Drive
Where is the Army Order number?
top left of the first page
What cant be include in a Riskman?
NO PII
Where can we find if an individual met the deductible?
CCD FEE and FOCUS
GRL
What is Greenland
How do you find a case you created?
wait for the acknowledgment email sent by the CRM to arrive in the inbox and use the [ref..]
What would box 10 indicate on Air Force Orders?
accompanied or unaccompanied
Do we include the RM Number when we get a Complaint?
YES
Deductible + $0
QAT
What is Qatar
Are archive folders separated by month?
NO.. JK YES
US Coast Guard Order number is called?
CG Trans ID
When do you set a task after logging a Riskman?
when further action is required
What Catastrophic Cap?
The maximum amount of Out-of-pocket Expenses they pay per calendar year
RUS
What is Russia
Can we send an email with any PII information?
NO
What two types of orders are issued by the Marine Corps?
Original Orders and Basic Orders
Where do you document that you logged a Riskman?
Case Note
What is a Cost-share?
SOM
What is Somalia