What is the first step in the sales process?
Engage
Pitch to me the differences between Garage drop vs WG Delivery as if I were a customer.
This company created the choices program.
Jonathan Louis
Which fabric reclining frame has power headrest, footrest and lumbar?
Verde Sofa
What is our Email Capture goal?
90%
Come up with two open ended questions to greet a customer with today that are not business related.
Where can you find a fire extinguisher?
Dining, Patio, Dock. (anywhere on the columns)
Who makes the Odin sectional?
Max Home
Who makes the Lacey frame?
Southern Motion
What is our store phone number and address?
763-428-6333. 13800 Rogers Dr, Rogers MN.
What are the company's core values.
1. Customer Focused
2. Positive Attitude
3. Communication is Key
4. Strong Work Ethic
5. We Have a Winning Culture Based on Results and Solutions.
Where do you go for a fire drill? Be specific.
Across the parking lot in the grass.
This company created the M9 series.
Craftmaster
This dining collection is carried in two different colors, two different tables, and two different styles of chairs.
Eagle Mountain
What is our HOM Guard Goal?
30%
When are you prompted to follow up on the sales dashboard?
Post purchase thank you, and post delivery check in.
How many rooms are available to use during a weather emergency? Name them.
2- Break room and Visuals.
Name 2 American made upholstered companies.
Southern motion, max home, home stretch, hickory manor, Jackson.
This frame can be custom ordered into hundreds of fabrics, with or without nail heads, and power or manual. We carry the recliner in leather and fabric.
Devon Collection
Role play with a coworker - sell them on HOM Guard.
Demonstrate the 180 degree approach.
-Have something in your hand
- Do not walk in the customers Path
-Walk with a purpose
-Make eye contact & a quick greeting.
-Turn back and approach leaving distance
-Delivery opening line (a non business, sincere, open ended question)
A customer comes in and says they have a credit on their account. What steps would you take to find it?
1. Ask the customer where the credit is from?
2. Check unapplied credits in the AR Screen
3. Check the AR Notes for a restock/in store credit.
https://docs.google.com/document/d/1nNa0zYDRJqxvqjku1HcrtfGBzlGFaU0WFbaQ9E0JoDg/edit
Why does Chateau D'ax have two different handles? Name a frame for each.
One factory is in Itay and the other is in china.
- Printed out sheet for the frames.
This frame colors range from a blonde hue to dark Brown, with mineral streaks, knots and burls emphasizing the natural growth of the tree.
Hickory Highlands Bedroom Collection
Name 5 of the KPI items we talk about.
Written/Delivered, HG, Average Invoice, Shoppers, Rug Volume, Invoices, Sales by Hour, SMS Opportunities, Items/Inv, Sketches, HOM U, SND.