Point Care SOC
Yes Yes and Yes. If we do not have the answer we will get it for you. Look to your team messages, reach out to your managers, talk to a Pennant helper or a superuser
How do I know if I have a patient in Epic or HCHB
You will get a sync email in the morning and then you will sync both systems. You will likely have a schedule in both and if it looks wrong- too many not enough- you reach out to the TC email
Can I use smart text in my pathways
Yes- You can use your smart text anywhere- they need to be capitalized to save in pointcare
How do you set up voice mail in my android phone
“three dots” top right hand corner > settings > voicemail greeting > custom greeting
Patient info- address, phone number
3 dot menu > Reference > Service Codes
Can I see who is in the care team on Pointcare
No but back office can view in HCHB
How can I compare my score on my wounds to previous scores
Wound assessment hx allows you to see
What is Propio
Language service on your android phone- American sign language included Press 1 for Spanish
What are the absolute things that need to be done in the home for Pointcare
Open visit- patient signature, vitals and Press incomplete
Do I still need to do a paper Emergency Preparedness plan form
Yes
rescheduling the patient to YOURSELF for a different day in the Medicare week
Can I close a pathway
Just like care plans Pathways can and should be completed when they no longer need to be assessed. It never looks great when magically they are completed on last day- Teaching is at each visit
What is the first thing you do to your schedule
Sync
Where can I look up a medication
Hopscotch- Reference blue button
Can I take a class again
Live classes are mostly done but if you go to the Learning Hub you can watch videos under your title. They are interactive videos
want this patient seen by ANOTHER clinician.
Can I use smart texts in Pathways
You can use smart text anywhere you have the ability to type
If you can’t reach the patient or they decline you do what BEFORE you hit reassign.
add a coordination note
How do I add an order outside my point of care RV
Medical records> patient name> Select New order and then add
When you validate medications what prompts
If this is a diagnosis that we are treating with our care (if so needs a pathway)
don’t hit verify all until you’ve gone into every medication and thoroughly completed each section
If I work on a Monday what might be a good way to learn more about what is going on
Regional Huddle- check it out. Reach out to your supervisor if you would like to join us
Is it time to go online to schedule Flu?
Yes it is. Go to front page of HHC and toggle to flu picture
What is the page called that has Visit Actions, Medical Records, Notes, PRN, Reference and Sign out
Hospscotch