Credits and Crediting
The Zendesk Category for none shipping related box issues credited at $20 or more?
Full Box Error
Who are the two CS Supervisors?
Al and Jessica
Outside FedEx, who is our largest West Coast Shipping Partner?
OnTrac
When posting in Escalations, where can you find the form needed to post?
The Pinned Section (Pinned Items or Link at the Top are acceptable)
How do you pull up the IKB in Zendesk?
Click the Magnifier Icon in a ticket
Crediting Category For Small Issues or Mistakes?
Delivery Error Minor
Who is the Customer Support Operations Manager?
Jordan
What part of our shipping materials can cause damage to pluming?
Gel Packs (Gel)
Where should you post Address Bypass Requests?
ID Captains
On the Main Page (Clicking the Home Chef Logo at the Top Left), which category would you find "What is ID.Me/How Does It Work" under?
Voucher+Credits
How should be credited back for a one day delay without any damage?
Shipping Fee
What is the name of the newest Home Chef Production Facility?
Skyview
Which Shipping Partner did we recently stop using?
UDS
If you don't do (blank) in main channels, we assume you haven't read?
Emoji
On the Main Page of IKB (Click the Home Chef Icon in the Top Left), where would you find the Agent Weekly Team Update Article?
Internal-CX Team Information
How much should be credited per damaged item of produce?
The Current Corporate Headquarters for Home Chef is located in this building?
The Old Post Office
Which shipping partner must be contacted on Slack?
Veho.
What 4 pieces of info should you provide when requesting a Charge Look-up?
Last 4 of the Card Number, Expiration Date, Charge Date, Charge Amount.
Which Home Chef CX Team Built the IKB?
The I&I Team
The Type of credit issued outside of an Incident Report in Admin?
A Courtesy Credit
Who wrote the De-Escalation Guide in the IKB?
Simone
Who is our Oldest Shipping Partner?
FedEx
According to the IKB Slack guide, "BLANK" should only be used if information/action are in immediatly need and vital?
@here
The IKB Stands for What?
The Internal Knowledge Base