Security
What must be verified if there is an ANI match and a password on file?
Name and Password
What are the 4 PTC codes currently in use?
101, 301, 501, 701
The New Account Bonus Rewards Offer started for new accounts opened on which date?
7/20/2018 and after
How much is the foreign purchase fee?
3% per transaction
It was declined.
For a non-ANI match with no password listed on the account, what information must be verified?
Name, DOB, Last four of SSN
Which command button in Evolve will display the PTC?
Pricing
All new accounts opened 7/20/2018 and through 9/14/2018 will received which introductory APR?
0% introductory APR for the first 12 months from the date of account opening on all Sprint Purchases* made within 30 days of account opening
True or False
You can remove a late fee on an account that has already had one removed in the last 6 months.
False
Which command button will you press from the composite screen to view declines?
Statement.
True or False, you can use any phone number listed on the account as an ANI match.
TRUE
What is the correct Product Type Code for an account that has a purchase APR of Prime + 31.49%?
701
When does the promotion on Heating Bill Spend Utilization expire?
3/31/2019
What kind of memo must you leave when you do a fee reversal?
Priority Memo
What do you advise if the cardholder has "XFER TO FRAUD" as a decline response?
If there are no memos from fraud department ask the caller if they received a fraud alter text message. If yes, transfer them to the FDWC number. If no, tell the caller they should be receiving a text and to reply yes to the transaction in question.
When verifying security, if the SSN or DOB are missing, what can agents verify instead?
The amount of the last payment, +/- 10%. If no payment has been made on the account, $0.00 is an acceptable answer.
Which PTC is eligible for an annual summary statement?
101
What are the MCC Codes cardholders could have shopped at to earn 2X the rewards during our Early Bird Holiday Spend Utilization offer?
MCC 5310, 5311
Does reversing a fee reduce the minimum due?
Yes, but not until the next day.
The cardholder has a decline from MCC code 7995, can we adjust the strategy to allow this transaction to go through?
No, that mcc code is not approved.
What security items must be verified if the caller identifies themselves as Home Credit personnel?
Employee Name and Required Password (1738)
What is the Cash APR for product type code 101, with a pricing strategy of 12 CA?
Prime + 15.49%
A cardholder did not receive the promotional APR on a transaction that did not qualify. They still insist that the promotional APR should be applied to the transaction. What should you do?
Open an APRATE CIMS Workcase for Home Credit to review.
Make a payment in full.
The cardholder is declining while traveling in the country GEORGIA, what should you advise?
Advise the cardholder that they will not be able to use their card in a restricted country