This mobile application helps drive the pro business by allowing pros to search for, track, and pay for purchases online.
What is "Pro Xtra"?
100
In the late 1970s, these two business partners created a Home Improvement warehouse that has gone on to become the world's leading home improvement retailer, known today as The Home Depot.
Who are "Bernie Marcus and Arthur Blank"?
100
This report is the store leadership's "report card".
What is "Retail Scorecard"?
100
This summarizing phrase that ends in a number, is the play call that drives the business on a very basic level, and may even have been used to refer to a group of superstars once with the Miami Heat.
What is "The Big 3"?
100
BOPIS
What is "Buy Online PickUp in Store"?
200
The quarters principal driving categories selected based on seasonality and historical sales trends.
What are the "Focus Six Categories"?
200
This company evolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money.
What is "The Home Depot"?
200
This reporting uses colors and percents to quickly categorize store on levels of performance for two specific parts of the business.
What is "Operations and Specialty Dashboard"?
200
This part of the play may appear in the Voice of the Customer as Clean and Uncluttered.
What is "Store Appearance"?
200
LTR
What is "Likelihood to Recommend "?
300
The two most consistent Top 40 classes in Electrical (D27), one of which was formerly an Elite Six class.
What are "Wire and Light bulbs".
300
As Bernie Arthur says in Built from Scratch, “At the end of the day, we’re in the _______ business.”
What is the "people" business?
300
The metric correlates to the number of associates who have generated a lead over the last 6 months.
What is "associate involvement"?
300
This part of the play could often be placed F I R S T in importance.
What is "Customer Service"?
300
MPOS
What is a "Mobile Point of Sale"?
400
One of the plumbing department's most popular Top 40 classes; you might use it when brushing your teeth.
What is "Faucets"?
400
This year marked the founding of Home Depot, along with the year Velcro was first put on the market.
What is "1989"?
400
This number on the Retail Scorecard is in direct relation to Success Sharing Payouts
What is "Sales vs. Plan"?
400
This part of the play is not just about positive on-hands, but ensuring the product is on the selling shelf.
What is "In-Stock"?
400
BORIS
What is "Buy Online Return In Store"?
500
The biggest focus category in the store when it's spring and early summer.
What are "Live Goods"?
500
This Divisional President joined Home Depot in 1993 and grew up in Old Forge, PA.
Who is "Joe McFarland"?
500
This number compares same store sales this year to last year.
What is "Comp"?
500
In addition to the play, this is Home Depot's Vision.
What is "To Become the #1 Customer Service Retailer In The World"?