General Merchandise
How many days do we wait after the ETA before doing a fulfillment failure?
2 days
How far out can we reschedule a delivery for appliances that are already with the delivery agent?
30 days
How long after purchase do customers have to buy an HDPP?
90 days
What should we always do before submitting a return credit needed case?
Check receipt look up tool
How many pedals do most modern pianos have?
Three
Adding an apartment number is a _______ address change.
Minor
What do we do if we can't cancel an order in Order Up?
RGA case
What company is the new provider for our HDPP?
Allstate
Give one example of when we would submit an Order ETA case
Provide example
What is entomophobia?
An irrational fear of insects
What system can we use to cancel a BODFS order?
SVS and Order Up
How long can a cancellation be pending in Order Up before we submit a quick path?
3 days
How long after purchase does the customer have to cancel an HDPP?
90 days
Give an example of when we would create an item pick up case
Provide example
Which Russian town suffered an infamous nuclear disaster in 1986?
Chernobyl
How long do we have to cancel a STH order after it has been placed?
About 45 minutes
What is the proper process for price matching MA
If not delivered, cancel and reorder and current price. If delivered and within 30 days OF PURCHASE, markdown in ESVS.
What is the maximum amount of reimbursement the HDPP offers for food loss on refrigerators and freezers?
$300
When do we create Supervisor Call Back Cases
Only when Supervisors instruct to do so, otherwise reach out to RES
What did A.E. Frick invent in 1887, which are now worn by thousands if not millions of people?
Contact Lenses
When are customers billed for BOPIS items?
When the line status changes to "picked"
How can you set up a manufacturer service call for an appliance other than calling the manufacturer?
On the manufacturers website
What do we do if the customer wants a physical copy of their HDPP instead of just the electronic copy?
Call HDPP Department
Give an example of when we would create an Order Verification case
Give example
Which sea creature has 3 hearts?
Octopus