Kraftmaid Policy
New orders must be submitted via ___.
What is EDI.
RA's must be called in by the _____.
What is the store or sales rep.
Orders of any size can be sent to the ________ with no additional charges.
What is to the store.
Replacement orders must have an ___ header.
What is a REP Header.
Retail home improvement store often referred to as a ________
What is a "Box Store"
We offer _ different Kraftmaid cabinet lines at all Home Depot stores:
3 different cabinet lines.
KraftMaid Reserve (Apex)
KraftMaid (Apex)
KraftMaid Simplicity (Alpha)
Items can be returned within __ days of the delivery date, as long as the item has not been modified or installed.
What is 90 days.
This team schedules home deliveries with the consumer.
What is the logistics team?
Damage/Defective product should be reported with __ days of the delivery date.
What is 90 days.
Sample doors must be ordered by the ________.
Must be ordered by the Sale Rep.
Orders can be rushed if there is an order to reference within the past ___ days and it has 5 or less cabinets.
What is 180 days?
Items must be at the ____ to process a return
What is the store.
$___ delivery fee for orders with 5 or less cabinets.
What is $100.00 dollars
Cabinets that deliver to the consumers home damaged may be replaced back to the consumers home with a ship via of ___.
What is HNC.
What are topics we should NOT discuss with consumers and should refer them to the store?
What is
•Pricing
•Discounts
•Promotions
•Compensation
•Policy between customers
•Receive date and or the entry date of the order
•Consumers can not make changes to and or cancel their orders
•Returns
•Production date
•Verifying contents of the entire order
•The design layout of their kitchen
Orders can be cancelled in production (CIP) with a __% restocking fee?
What is 20% restocking fee.
Examples of exception items that can not be returned are?
what is
•Custom size doors, drawer fronts, and panels
•Factory installed items
•Quarts of stain or paint
•Aerosol cans and touch up kits
$___ is the delivery fee for orders 6 cabinets or more delivering to the consumers home.
What is $350 dollars.
Cabinets that deliver to the store damaged require a _____________ and the store must submit a new order with a new PO.
What is a (RA) Return Authorization.
Stores must order literature from their ______.
What is their sales rep.
Orders can be cancelled by the _____ & the _____ but not by the consumer.
What is the Store and the Sales Rep.
True or False: The store must provide a reason for the return.
True.
If paid Freight proof can’t be provided by the store than the order must be __________
What is refunded and rebuilt.
This is the most watched sporting event of the year in the US.
What is the Super Bowl.
The song "Man in the Mirror" is originally performed by
Who is Michael Jackson.