The 8th and 23rd unless it falls on a weekend, paychecks are available the Friday before.
100
Explain the Drug and Alcohol Policy
It is a no tolerance policy for drug or alcohol use during or directly before your shift. Legally obtained perspiration drug use is permissible as long as it does not interfere with work, please call the office and discuss if you have any concerns about prescriptions you are prescribed by your physician. See page 6 of Policy Handbook.
100
What number do you call after regular business hours hours for emergencies/call offs?
Lenawee-517-260-4642
100
What do you do if your client wants to adjust the schedule?
Direct them to call the office.
100
What is the smoking policy
We prohibit smoking in the office or in clients homes, with the clients permission, you may smoke in your car, if there is no potential risk to client in your absence and they are not sensitive to second hand smoke.
200
Pay day is changing starting in January, the new pay days will be....
The 10th and the 25th
200
Explain the Client Confidentiality Policy
Employees must safeguard all clients personal information at all times. See page 7
200
How many Caregiver Meetings are you required to attend in a year?
2
200
In which cases are you paid for Mileage/ Travel time?
Driving own vehicle while running errands/transporting to Dr. appts, driving between shifts that are an hour or less apart. See page 12
200
What is the policy on transporting clients?
All caregivers providing transportation must maintain a valid drivers license and proof of insurance and update the office upon renewal. See page 14
300
After 6 months of employment you are eligible for direct deposit. However, you must come into the office to pick up your pay-stubs, how often?
Once a month
300
Explain the procedure if a client wishes to give you a gift
Politely refuse, if they insist call the office and we will direct you to call the family or fill out a gift form. See page 9
300
What is the process of updating your availability.
Call the office as soon as you know your availability will be changing, stop by the office to fill out an updated availability form and complete all assigned shift within your 2 week notice for a smooth transition for clients. See page 10
300
What is the procedure if a client wishes to give you a Key to their home
Fill out a key form and return to the office. See page 12
300
Why is it important to document at the end of each shift?
To ensure the client is receiving the best possible care and their needs are being met. See page 14
400
Why is it important to stop by the office to collect your paystubs?
You can Update your Insurance/ Drivers License, Sign up for training's, drop off/ pick up log notes, inform the office of any changes with client or schedule, Ect
400
If you need to call off for a shift what procedure do you take
Call the office as soon as possible so we can start filling the shift right away
400
What procedure do you follow for requesting time off
Fill out a time- off request and get it to Kristin See page 11
400
What is the company dress code
Neat, clean personal appearance is required at all times, you may wear dress slacks, khaki pants, knee length skirts or longer, nice shirts or blouse and closed toe rubber sole shoes. See page 13
400
What is the process for clocking in and clocking out of your shift
Call 844-582-6674 go through prompts for clocking in and out. Can not clock in more than 6 minutes before shift start time. Must use Clients phone, or the website.
500
If you notice an error on your pay-stub what do you do?
Speak with Siljia
500
What are 3 things you must never do when calling off for a shift.
Leave a message, send a text, send an email. You must speak with a person every time.
500
Why is good attendance and punctuality necessary as a HISC CareGiver?
The clients depend on us to maintain their quality of living and in some cases their well-being is dependent on the Caregiver being there. See page 11
500
What is the policy for using the clients phone for personal calls.
Personal phone calls are prohibited except for personal emergencies. See page 13
500
If you wish to end your employment what is necessary to leave the company in good standing?
Submit a 2 week notice to the office and work all assigned shifts withing that notice. See page 18