Show:
5-Star Technician
History of HSD
Miscellaneous
Service Systems
Randy
100
This is the expected percentage of leads to be generated from your service calls on a weekly basis
What is 20%?
100
This is the month and year the company was founded.
What is January 2004?
100
This is the most famous and recognizable plumber in the world. He got his fame through a series of video games which started in 1983.
Who is Mario?
100
A confused mind says this.
What is NO?
100
This company color is actually Randy's favorite color.
What is orange?
200
60% for HVAC, 70% for Plumbing, and 78% for Sewer.
What is Target conversion?
200
This is the month and year we started the HVAC division.
What is November 2015?
200
A person will, on average, spend about 3 years of their life on this. More if they have bladder issues.
What is the toilet?
200
The second block/step of the agenda.
What is "Thorough Evaluation" or "Evaluation"?
200
This is the name of Randy's only child.
Who is Samantha?
300
Being where you are supposed to be- when you are supposed to be there, AND qualifying for your bonus!
What is on task/on time?
300
This is the year we joined Nexstar.
What is 2014?
300
This was the first US President to enjoy air conditioning.
Who is Herbert Hoover?
300
This service system 2.0 step comes after execute.
What is "Wrap Up"?
300
This is Randy's oldest (and favorite) dog.
Who is Lily?
400
Your jobs CANNOT be processed for payroll unless this clerical task is complete.
What is paperwork turn in?
400
We at one point had 6 employees with this name all at one time.
Who is Mike?
400
In the movie "Juno", this was Juno's father's profession.
What is an HVAC Technician?
400
This technique is used to "burst the balloon" and prepare a customer for costs associated with the service call.
What is price conditioning?
400
This is the state Randy was born in, 600 years ago.
What is North Carolina?
500
$200 for Sewer [] $296 for HVAC [] $496 for Plumbing
What is Average ticket?
500
This is the year the company was awarded the Contractor of the Year award.
What is 2012?
500
On average, a person will grow about 7 feet of hair here through their lifetime.
What is the nose?
500
All options and notable customer information should be kept on this paper.
What is "summary of findings" or "prognosis reports"?
500
Randy has always been a plumber, but he also had a second job for a while at this store.
What is Home Depot?