Who We Are & Fence Management
Residents must submit fence requests through this email address before the request can be reviewed.
What is propertymgr@kairosliving.com?
This is the primary way residents should submit trash service requests.
What is the Conservice portal?
This system is where you check if Kairos Living manages landscaping for a specific home.
What is Yardi?
Kairos Living partners with this company to consolidate utility charges into one monthly bill.
What is Conservice?
This organization manages residential communities, enforces rules, and maintains common areas to protect property values.
What is a Homeowners Association (HOA)?
This team serves as the central support hub for residents by assisting with community services, compliance, and amenities.
What is the Home Services team?
If mailbox information is missing, this is the next step agents should take
What is contacting/slacking the home services team?
This vendor provides lawn care services for vacant homes before they are leased.
What is TaskEasy?
These three utilities are always placed in Kairos Living’s name at move-in.
What are water, sewer, and trash?
This system is used to track, monitor, and manage HOA violations and communications.
What is Association Online?
Before approving a fence request, Kairos Living reviews vendor options. If no vendor is available in the area, the resident must provide this many local vendor bids.
What are two (2) bids from local vendors?
Mailbox keys can be found in this location inside the home, and the access code is located under “User Fields” in Yardi.
What is the interior lockbox?
These three services are included in the initial lawn care service for vacant homes.
What are mowing, trimming, and edging?
This type of request is submitted when there are billing errors, duplicate charges, or incorrect credits.
What is a utility credit request?
Residents are typically given this amount of time to resolve an HOA violation after being notified.
What is 72 hours?
After a fence bid is approved, this document must be signed before installation begins.
What is the fence addendum?
When a resident is missing mailbox keys, they must request this specific service from USPS, bring a copy of their lease, and can be reimbursed for up to two keys with a receipt.
What is a mailbox rekey?
This document provides residents with information on whether Kairos Living or the resident is responsible for landscaping.
What is the lease?
This charge is applied when a home incurs vacant utility expenses while occupied, including a $25 monthly service fee per utility, and continues until utilities are transferred to the correct party.
What is a Vacant Utility Chargeback (through Conservice)?
If a resident does not resolve a violation in time, this action is created in Yardi to address the issue.
What is a work order?
Kairos Living covers this percentage of the approved fence cost, up to this maximum amount.
What is 25% of the cost, capped at $1,500?
This system handles trash billing and service requests. To earn full points, name the system AND list at least TWO types of requests residents can submit through it.
What is Conservice, and what are: (1) missing bin requests, (2) additional bin requests, (3) missed pickup, and/or (4) bulk pickup?
When a resident reports a missed landscaping service issue or damage caused by landscaping service, this is the first step they must take.
What is emailing the concern in writing?
This type of credit request applies to utility overages not caused by the resident and resulting from property condition or functionality issues (e.g., leak-related overages). Name the request AND list at least TWO required steps.
What is a Leak Adjustment Request, and what are: (1) confirming a work order was created, (2) verifying the leak and repair were completed, and/or (3) submitting a repair invoice and affected billing cycles?
If a city fine is issued after a resident has been notified of a violation, they will be responsible for the fine plus this additional $100 processing fee.
What is a resident chargeback?