Homes & Pricing
What are the largest drivers for repairs?
Paint, flooring, HVAC, Roof and Foundation
What are the steps of the conversation framework?
Acknowledge, Question, Confirm, Respond, Check
How do you get to the EP Index?
Click on “reports” then select “Acq Ep Index”
What tab would you complete an OR/VA, DC or final offer task in?
Structured calls
Where do I schedule an EA?
Assessment / Pricing / Repairs OR
Structured Call Tab
Describe what our fee covers (internally).
Taxes, maintenance, upkeep, utilities, marketing and finding buyer
What makes a strong confirmation statement?
Combination of facts you’ve heard & and feeling you interpreted
Where do you find missed comms for a customer?
Missed Comms - EP Index
What tab do you upload your VA link to?
Assessment / Pricing / Repairs
What is included in the “home detail/seller input” tab (3 things)?
Home information, last MLS information, internal data
What does our homes team do?
They are responsible for the quality of our homes from acquisition to close on the resale side
What is an open-ended question for: “so it looks like you want to sell?”
“Tell me what has you looking to sell”
“Help me understand why you are wanting to sell at this time”
“Recently expired” include what?
Offers that expired in the last 7 days
The Communication History section includes what?
Calls, texts and emails
What tab would you go to to see if the seller has another property they requested an offer on?
Other Transactions
What does our pricing team do?
They are responsible for the price of our homes from acquisition to close on the resale side
The conversation framework is best used for two primary reasons, what are they?
Seeking to understand
Overcoming objections
If you wanted to proactively reach out to a customer, what bucket would you click on?
Needs Scheduling
How do you get a task to populate in the “structured Calls” tab?
Click on “perform a call” and click on the call you are about to do
What tab would you add builder information to?
Helpers under “update partner attribution”