Somebody Call 911
Our client calls, their dog is having diarrhea. Not vomiting and otherwise E/D and acting normal. What do we recommend?
Forti Flora or Entero-Aid first! If the dog becomes lethargic, isn't E/D or starts vomiting then we recommend an appointment after that.
What do we do when a client calls looking to refill a script?
Firstly we check to see if the prescription has any refills remaining. If so, we double check the dosing is still the same while client remains on the phone.
If there are no refills, we leave a note for the prescribing veterinarian.
How long do we treat for fleas?
We recommend treating every pet in the household for 3-4 months consecutively for fleas.
The exam room has upper resp- how do we clean it?
Spray with saber 3 times, 10-15 minute intervals apart. Then give the room a very thorough clean after that.
Somebody calls looking to schedule in a first puppy/ kitten visit. How do we go about scheduling this?
Firstly we ask if they have had any previous vaccine history. If so, we try to schedule the 1st puppy/ kitten vaccine within 3-4 weeks after their breeder vaccine. If not, then we schedule at our next available appointment and place on cancellation list if necessary. We also always schedule in their 2nd and/or 3rd visits at this time.
What do we do when filling a controlled substance?
Have it double checked immediately and have the medication and prescription put back in the safe.
My dog is very out-doorsy and loves going hiking with me in the woods. He likes to play in the water and chase porcupines. What flea/tick medication do you recommend and why?
Would recommend a chewable treatment versus a topical- topical treatments and water lovers don't usually mix unless the owner is able to guarantee to keep their dog out of the water for 72 hours after application.
ISO has parvo- how do we clean this?
BLEACH and PPE! Do not go anywhere near this room unless you have gloves, shoe covers, gowns and properly diluted bleach. Spray the room at least 3 times with the bleach solution and let completely dry between sprays. Throw out any blankets or towels used for this patient during their stay.
Someone calls looking to schedule in a thyroid recheck. When do we schedule this in?
4-6 hours post pill
When sending the surgery authorization, what information do we change in the email script before sending?
*There are 4 things
What are the only flea/deworming products we have available for non-clients?
Advantage, Advantix and Strongid
There are 3 appointment slots available for the day: one is under Marsha, the second is an urgent care slot under Lance and the third is under Bill since he is assigned urgent care for that day. Which appointment slot do you use for a hot spot?
Marsha's open appointment
A client calls, their cat has been having difficulty urinating. What questions should we be asking?
1) How long has this been going on?
2) Is this cat straining to urinate or not urinating at all?
3) Is this a male or female cat?
4) Is there any discoloration to the urine?
What are the 5 things we mentally check for when double checking a prescription?
1) Double check that the medication and dosing are correct.
2) Make sure that the prescription itself makes sense and the total number of tablets/capsules/mls is correct.
3)If being sent with a syringe, double check that the dosage line is appropriate.
4)We double check if this medication require any stickers.
5)Always double check the expiry date!
A client calls in the spring looking to have their nexgard spectra filled for the summer months. What are the 3 things we want to ensure before refilling?
1) Have we seen the client within the last year?
2) Have they used a heartworm preventative in the last 5 months? If not, will need a 4DX test before filling this prescription medication!
3) If both answers to the above are 'yes', we need an accurate weight on the dog before refilling.
Our client calls and is looking to have their 8 year old dog spayed. What are the main treatments we would quote for?
1) Bloodwork
2) Mature Fee
3) Spay
A Chipman client calls looking to have something sent to Chipman. What is the protocol we follow?
Firstly we ensure that the items they are asking for are in stock and we set them aside with labels on them. Secondly we take payment over the phone and print off their invoice/ receipt. Thirdly we add to the bring to Chipman worklist and give a brief description of items being sent. Finally we add the clients email to the BCC line in the Chipman draft email.
What are the pharmacy duties?
*There are 7 major ones
1) Filling medications appropriately.
2) Monitor and reply to FB and email messages
3) Send emerg records for emergencies seen the evening before
4)Email Sx sheets and Sed Auth 1 week in advance (and check to ensure we've received sheets back for the week)
5) Print anesthetic sheets for following day
6) Scan and attach files to Avimark
7) Check follow ups for absent staff
Bonus:
Help answer phones
Assist with room cleaning
Keep cupboards and draws stocked
Send SPCA medical records
Help put the order away
What is the one product we carry that treats lung worm?
Advantage Multi
Someone calls looking to discuss vaccines for their new puppy. What vaccines do we offer and when would we recommend one vaccine over another?
1) We recommend DA2P and Rabies for dogs (and cats) of all lifestyles.
2) Lepto, lyme and bordetella are lifestyle dependent.
Bonus:
Give details on which vaccine for particular lifestyle