Product Knowledge
What does GM stands for?
General Merchandice
What was the name of the coffee shop in “Friends”?
Central Perk
No. We can price match GM orders that are within return policy, not exceed 90 days and MA orders that are within 30 days of purchase date
What does OCC means?
Online Contact Center
Every year the Superbowl features a halftime show by a legendary act, but 2023’s show attracted more than 120 million viewers, setting a new record. Who headlined?
Rihanna.
What case we should not open never unless we get advised to open it?
Supervisor Case
What are the name of the Tool that allows you to markdown a BODFS Order?
Order UP
In Keeping Up with the Kardashians, who are the five sisters that form the center of the show?
Kim, Kourtney, Khloe, Kendall, and Kylie.
What is the name of claim we have to do when a cx is reporting property damage?
Sedgwicl Insurance Claim
What are the type of order we have and what do they stand for?
STH (Sent To Home)
BOPIS (Buy Online Pick up In the Store)
BOSS (Buy Online Sent to Store)
BODFS ( Buy Online Delivered From Store)
MA (Major Appliance)
Who created the character of Spider-Man?
Stan Lee and Steve Ditko
What is the Kb # where you can find information on how to create a case?
KB # 16880
Please provide all the pieces of information you can as a cx to verify the account.
First and Last Name
Billing Address, including city, state and zip code
Shipping address, including city, state and zip code
Phone number
Email Address
Case Number
Form of payment. If credit or debit, brand and last 4 of car #
Who are the members of the original Avengers team?
Iron Man, Thor, Hulk, Ant-Man, and Wasp
what are the steps we need to follow when an item status is PO sent to vendor and the item has not shippes and is past processing time?
Do no create a PO Sent To vendor Case. Use Ship to Home BOSS Order Status - PO Sent To Vendor to assist customer