The blister packs are checked for accuracy to confirm correct dose and correct number of pills by this person before they are delivered to the tenant.
Who is the LPN
100
These are some ways that we share safety information about potential safety problems with each other.
What are: Communication Book, Community meetings, safety huddles with LPN, 1:1 with Robena/Kimjie
100
This is what we do when there is a fire
What is R.A.C.E. and follow the H.C. Fire Alarm Roles and Responsibilities
100
When we come in for a shift, this is how we find out if anything has changed (communicate important information to each other)
What is: 1) communication book, 2) tenant binders, 3) verbal report, 4) service summary board
100
Honoria Conway collects data on these events to help us improve
What are falls and medication errors
200
We can get questions about medication answered 24 hours a day thanks to this person
Who is Rudy - our pharmacist
200
We educate tenants on how to keep themselves safe by doing these two things
What is give them a safety brochure, and teach them things that they can do to stay safe?
200
These are the people that we contact if we feel that a tenant is not coping and needs a higher level of care.
Who are the LPN and Case Manager.
200
This regular meeting allows us to raise concerns about our safety as well as those of the residents.
What are safety huddles?
200
These tools/resources can be used when trying to resolve an ethics-related issue
What are the framework for ethical decision making, the Health Ethics Gude, the Ethics at PHC brochure, and the PHC ethics team
300
These are two things that we check to make sure that we are providing care (i.e. medications) to the right tenant
What are the tenant's photo and asking the tenant for their name (or birth date)?
300
These are some things that we tell tenants about staying safe.
What is: 1) how to prevent falls, 2) signing in and out, 3) hand hygiene, 4) participating in fire drills, 5) using the emergency pendant
300
This is how we handle a tenant who chooses to live at risk
What is: Recognize that tenants have the right to live at risk unless it impacts others or other's property. Discuss the risk with the tenant to ensure they understand the consequences of their decisions.
300
Education that we have received this year.
What are: 1) workplace violence prevention training, 2) abuse/neglect (Teresa Robitaille) 3) hand hygiene 4) Ethical Decision Making 5) Fire Safety
300
All staff are required to complete this online module once a year.
What is the hand hygiene module; confidentiality undertaking
400
This is required for ALWs before they are allowed to administer medications
What is an approved medication course?
400
This form is filled out and given to the LPN before the end of the shift when a medication error occurs.
What is the "Honoria Conway - Medication Incident Report"?
400
We would suspect signs of neglect if we see these things.
What is weight loss, soiled linen or clothes, poor hygiene or untreated sores or wounds.
400
We communicate with these people if there has been an adverse event (e.g. fall, medication error)
Who are the LPN, Coordinator and Tenant (including family if tenant agrees)
400
When this happens, Kimjie performs an investigation, documents his findings and then follows up with the Manager and tenant/family to let them know if there is a solution.
What is a tenant or family complaint?
500
When a tenant chooses medication management this process must be done between the pharmacist and tenant within 72 hours of the tenant's request.
What is medication reconciliation (or medication review?)
500
If there was a situation where we felt unsafe (e.g. violent family member), this is what we would do.
What is call 9-1-1, Notify LPN, Coordinator or Leader-on-Call and file an incident report?
500
These are things that we do to assess tenants for risk of falls.
What is: 1)Check for history of falls in the community. 2) Initial assessment using the Personal Service Plan. 3) After a fall using the Post-Fall Intervetion Worksheet.
500
When a tenant needs to be transferred to acute care, this information is sent with them so that other providers have the inforamtion they need to treat the tenant.
What are the Tenant Profile, Transfer Letter, Medication Profile and "Do Not Resuscitate" document.
500
In addition to talking to tenants about their rights, this is posted in the building.