Experiences
All Star Team
Policy and Procedure
Service
Day to Day
100

A birthday party books for 2 hours....what is the cost to rent the field for that time

What is $325

100
This is Margo's title

What is Local Marketing Specialist

100

You need to request time off this much in advance on which app?

What is 3 weeks on Workday

100

Proactively Greet, Ask Questions, Offer Solutions and Close the sale are also known as this

What are the 4 steps of selling

100

The leader in charge at any time is also known as this

What is the head coach

200

15 minutes on the Rock Wall or Hittrax cost this?

What is $15

200

What is the title for Cortny, Nick, Tanner, Anthony and Wes?

What is ASM

200

I get one of these after working a 4 hour shift

What is a 10 minute in store break

200

This app provides product knowledge and training to assist athletes on the salesfloor

What is Sideline Assist

200

Every month you complete LP training for this

What is Soti Surf
300

How much does it cost to upgrade to a 30 day climb pass

What is Just $10

300

This is your Common Purpose Director

Who is Melissa McGowan
300
Friendly, outgoing greeters are required during this time period.

What is bell to bell (aka open to close)

300

Fittings and Lessons are provided in this department

What is Golf

300

It is this persons responsibility to clean spills, toilets and gather garbage

Who is EVERYONE:)

400

Wall Street coined this phrase to explain HOS

What is the "Pinnacle expression of DSG"

400

This is HOS Knoxville's PGA Professional

Who is Glenn Hudson

400

Name three things required to meet dress code.

Green DSG top, Name tag and closed toe shoes
400

A cleat steaming is free when you purchase cleats over what pricepoint?

What is $150

400

After clocking in to your shift, your first thing to do is this.

What is check in with the head coach

500

10 junior lessons cost this for a 10 year old

What is $229.99/ just $23 each

500

Your first point of contact within your department is this

Who is your lead

500

You should report unethical behavior here

Who is ASM, CPD, HR

500

This was designed to emulate Apple's Genius Bar

What is Equipment Services

500
This is who you contact if something goes wrong and you cannot make it to your shift.

Call the store phone only and ask for a leader