Maslows Hierarchy
vocab
Review questions
Disney fun facts
Math
100

What is the highest peak of the Malows hierarchy?

Self actualization 

100

what is an internal customer?

colleagues or other departments within organtztion

100

which is an example of primary research?

interviews 

100

Who sings Let It Go in frozen 

Elsa 
100

3+5

8

200

How many levels are in the Maslow's hierarchy 

5

200

Empowerment definition 

is the ability for a front-line employee to make decisions on behalf of the guest with support from the management 

200

which level of human needs must be first 

physiological 

200

Who's hair was long in a tangle

rapunzel 

200

5*5

25

300

what is the last level of the Malows hierarchy?

physiolgical


300

what type of people are referred to influencers 

People with a large amount of following, that promote a product which many people can trust and take their word for it 

300

which is a way to evaluate guest satisfaction 

customer service 

300

who was Mickey mouses partner 

miny mouse 

300

7+5

12

400

what level is safety at?

4

400

what is the primary resource?

Primary research involves gathering data that has not been collected before

400

individuals who have large numbers of followers on their social media accounts are known as 

influencers 

400

What does ohana mean 

Ohana means family 

400

100*100

10000

500

What is the third level of Maslow's hierarchy?

Love and belonging 

500

what is service recovery?

Service recovery goes beyond simply fixing a problem; it involves transforming a complaint into a positive experience for both the guest and the hotel.

500

Dealing with guest feedback the moment it arises is called 

quality guest service 

500

where does Moana live?

Polynesian region 

500

63*66

4158