Maslows Hierarchy
What is the highest peak of the Malows hierarchy?
Self actualization
what is an internal customer?
colleagues or other departments within organtztion
which is an example of primary research?
interviews
Who sings Let It Go in frozen
3+5
8
How many levels are in the Maslow's hierarchy
5
Empowerment definition
is the ability for a front-line employee to make decisions on behalf of the guest with support from the management
which level of human needs must be first
physiological
Who's hair was long in a tangle
rapunzel
5*5
25
what is the last level of the Malows hierarchy?
physiolgical
what type of people are referred to influencers
People with a large amount of following, that promote a product which many people can trust and take their word for it
which is a way to evaluate guest satisfaction
customer service
who was Mickey mouses partner
miny mouse
7+5
12
what level is safety at?
4
what is the primary resource?
Primary research involves gathering data that has not been collected before
individuals who have large numbers of followers on their social media accounts are known as
influencers
What does ohana mean
Ohana means family
100*100
10000
What is the third level of Maslow's hierarchy?
Love and belonging
what is service recovery?
Service recovery goes beyond simply fixing a problem; it involves transforming a complaint into a positive experience for both the guest and the hotel.
Dealing with guest feedback the moment it arises is called
quality guest service
where does Moana live?
Polynesian region
63*66
4158