Hospitality and the Economy
The meaning of hospitality
what is meeting the needs of guests with kindness and goodwill?
someone who purchases products or services from a business
what is a customer and their needs?
The four commercial food & beverages
what are quick service, fast food, cafeteria, carryout
the manager in charge of all food & beverage service
what is a food & beverage director?
Types of lodging businesses
what is: full service, limited-service properties, specialty accommodations, and institutional housing?
The meaning of the hospitality industry
what is provides services to people away from home?
someone who purchases products or services from a hospitality industry
what is a Guest?
The full-service restaurant
what is fine-dining and casual dining?
The banquet department staff
what are banquet manager, banquet chef, banquet services, banquet set-up staff, and audiovisual staff(AV)?
what is: center city/urban, suburban, highways, airports, and resorts?
The four segments of the hospitality industry
what is Food & Beverage, Lodging, Recreation, Travel & Tourism
the employees the guest normally would see
what is the front of the house?
The institutional foodservice
what is mainly those who do not have time to leave to go to commercial food service: schools, hospitals, military, and prisons?
Types of banquet services
what are a standing buffet, passed item, seated buffet, and seat banquet?
define Independent Lodging
what is a single-unit business not connected to another business?
The hospitality industry is important to the economy because...
what is generates $2 trillion each year?
the employees' people normally do not see
what is the back of the house?
The restaurant concepts
what is: the theme, target market, location, Decoration, ambiance, and service style?
The meaning of decoration & table setting during banquets
what is to set the mood of the event?
define hotel chain
what are multiple unit businesses that have the same name & ownership?
the number of people who work in the hospitality industry
what is more than 18 million
name the "Maslow's Hierarchy of Needs"
what are physiological needs, safety needs, social needs, esteem needs, self-actualization
The functions of foodservice
what is: menu planning, production, service, purchasing & receiving, food safety & sanitation, management, marketing & sales, accounting, security, safety & emergency procedures, and engineering & maintenance?
The least expensive type of banquet service
what is a seated banquet?
Lodging Market segments
what is business, conventions & meetings, leisure, budget, long-stay, and special?