Hygiene & Safety
What is Cross-Contamination? With examples
(use correct terminology)
Cross contamination occurs when bacteria and viruses are transferred from a contaminated food or surface such as a chopping board and utensils to other food.
Why should food handlers wash their hands?
Effective handwashing is essential to help prevent bacteria spreading to food.
What is a Standard Operating Procedure (SOP)?
A standard operating procedure is a set of step-by-step instructions for performing a routine activity
How can a food establishment ensure they are being culturally inclusive?
By offering a diverse menu that includes options for various dietary restrictions and cultural preferences.
A customer has requested a cake to be brought out after dinner. What type of special request is this?
Special Occasion
What is the food safety government agency for NSW?
NSW Food Authority
Which government agency is responsible for regulating food safety in Australia?
Food Standards Australia New Zealand (FSANZ)
What are examples of internal and external sources of Work Health and Safety (WHS) information?
1. Internal sources include safety procedures developed within the organisation
2. External sources include industry regulations and guidelines from regulatory bodies.
Describe the difference between a Internal and External customer
Internal customers are staff members within the hospitality establishment who rely on each other for services and support
External customers are guests or patrons who visit the establishment to receive services and products.
A customer has requested gluten free bread. What type of special request is this?
Allergy or intolerance
What does the terms environmental hygiene and personal hygiene refer to?
The practice of maintaining cleanliness in the immediate surroundings to prevent the spread of pathogens.
AND
The routine activities related to maintaining cleanliness of the body and personal items
How can you help prevent the spread of infectious diseases?
By preventing the transfer of harmful microorganism's through the environment
What are three critical safe work practices that hospitality workers should adopt?
1. Proper Food Handling and Storage
2. Effective Personal Hygiene
3. Safe Use of Equipment and Chemicals
Which skills are essential when dealing with customers in a hospitality setting?
Interpersonal skills such as active listening, empathy, communication, and problem-solving
A customer has requested no ice cream in their ice coffee. What type of special request is this?
Individual preference
What role does teamwork play in maintaining proper hygiene standards in a high-volume commercial kitchen?
Teamwork helps distribute responsibilities for regular cleaning, monitoring, and maintaining hygiene standards efficiently and effectively
What is the purpose of conducting regular risk assessments in a commercial kitchen?
To ensure compliance with local health regulations and identify areas for improvement in safety practices
If your personal judgement goes against the establishments procedure what should you do?
Speak to the manager and follow the prescribed safety procedure
What are 4 things you can do to ensure high-quality customer service in a hospitality setting?
1.providing comprehensive staff training
2. actively seeking and acting on customer feedback
3. consistently monitoring service standards and performance
A customer has requested tofu instead of beef. What type of special request is this?
Cultural belief
How can Work Health and Safety (WHS) information contribute to enhancing safety in the workplace?
By establishing clear safety protocols, conducting regular risk assessments, and providing ongoing training to ensure employees are aware of hazards and proper safety procedures
List 4 things that could happen if food is placed in the incorrect storage area?
1. Enter the Danger Zone
2. Lost sensory Characteristics (smell, texture etc)
3. Become contaminated by pests, bacteria, temperature etc
4. Lose its shelf life
Why would you seek assistance to improve customer service?
To gain expert insights and guidance on best practices, identify specific areas for improvement, and implement effective strategies that enhance overall customer satisfaction and service quality.