Customer service
Proper way to greet your customers/patrons
Hello, welcome to_____ how can I help you.
Brooms are used for
What is sweeping
Before handling food or drink employees should
What is washing hands
Name something you can recycle
What are clean cans, bottles, paper, cardboard, newspaper, boxes etc
List out the steps to doing laundry
What is load, wash, dry and fold
Do's when interacting with Customers
Be polite, smile, use their name, use empathy, have active listening skills
Proper cleaning and sanitation promote
What is health and quality of environment
When food is ordered and sent to someone's hotel room is called
What is room service
Name something you cannot recycle
What are cords, electronics, bags, food etc
What is sorting the laundry?
What is separating by darks, light and colors
Don't of customer service
What is yelling at customers, cursing at customers, chewing gum, blame, calling them by the wrong name and ignoring them
Chemical should be stored in
What is a clean, cool, dry space
Describe the responsibilities of a dish washer
What is to work to take on some janitorial and supportive kitchen tasks, such as bussing tables, washing dishes and appliances, emptying trash receptacles, to name a few.
Why are plastic bags not recommended to be recycled
they are lightweight, thin, and can easily get tangled in the sorting machinery at recycling facilities, causing disruptions and contaminating other recyclable materials
What is spot treating?
Apply a stain treatment directly to the stain before washing.
The person at the front of the hotel that can assist customers with finding tickets to events
What is a concierge
Items of PPE
Gloves, mask, safety glasses, boots and uniform
Describe the responsibilities of a server/waiter
What is preparing the tables, greeting customers upon arrival, presenting menus, and assisting customers with food and drink selection. Other duties such as order taking, collaborating with kitchen staff, and payment issuing are also included.
What is composting
What is the process of recycling organic materials into compost, a nutrient-rich soil amendment. Items like food waste can be put in it.
Sheets and towels should be washed on
What is hot cycle to disinfect the items
Three skills needed to be successful working the front desk of a hotel are
What are money skills, computer skills and literacy skills
Whats is PPE?
Personal protective equipment
What is cross contamination
All recyclables should be
What is clean and dry
Name a household staple that can assist in cleaning laundry
What is vinegar, baking soda or peroxide