Definitions
The act of making guests feel welcome and comfortable, typically by providing services like food, lodging, and entertainment.
Hospitality
hospitality and tourism involves promoting services and experiences to attract and retain customers. It includes understanding customer needs, creating value, and communicating that value effectively.
marketing
types of operations for food
Quick Serve Restaurants Full Service Restaurants Cafes and Coffee Shops Specialty Food Services Catering and Event Services
Typically located along highways, offering easy parking access and basic accommodations; designed for short stays.
motels
Regular training sessions that educate staff on different cultures, customs, and communication styles
FIFO (first in first out)
The activity of traveling to different places for leisure, business, or other purposes, and the industry that supports travelers by providing services like transportation, accommodation, and guided experiences.
tourism
Instagram, Facebook, Twitter, Pinterest, and TikTok are popular platforms for hospitality and tourism marketing.
social media
Quick service is also known as
fast food
Comprehensive facilities including pools, spas, sports facilities, and entertainment; cater to vacationers looking for relaxation and recreation
resorts
What is a “sales pitch
A presentation or conversation aimed at persuading potential clients to book services
involves moral principles that govern a person's behavior or conducting of an activity. In the context of hospitality and tourism, it refers to the principles that guide decision-making and interactions in a professional setting
ethics
involve organizing and coordinating activities, services, and logistics to ensure a successful event.
event planning
These offer more formal dining with full table service. Customers are seated and served by waitstaff, and the atmosphere is more relaxed, often involving multi-course meals. Examples: Olive Garden, Chili’s, local family-owned fine dining establishments.
full service
Lodging Classifications
luxury mid range budget
What does “brand loyalty” mean in the hotel industry
A customer’s commitment to continue choosing a specific hotel brand over competitors
involves assisting and supporting customers before, during, and after their interaction with a business to ensure a positive experience.
customer service
Regular training sessions that educate staff on different cultures, customs, and communication styles.
staff training
is not just a list of items—it reflects the restaurant's brand, style, and customer base.
menu
full service limited service luxury
What is “staff turnover
The rate at which employees leave and are replaced within a company
involves recognizing and respecting the differences in cultural practices, values, and communication styles. It means being aware of and responding appropriately to cultural differences in a way that is respectful and inclusive
Cultural sensitivity
Events provide opportunities for direct interaction with customers, building relationships and loyalty
customer engagement
where the customer-facing part of the restaurant takes place. This includes greeting guests, seating, taking orders, serving food and beverages, managing payments, and ensuring overall customer satisfaction.
Hostess
Hotel Guest Cycle
pre arrival, arrival, occupancy, departure
What is the global standard check-in time for hotels
3pm