Hospitality
What is the main goal of guest service?
To make guests feel satisfied and valued.
What department handles check-ins and check-outs?
Front Desk
What is an event planner?
A person who organizes and manages events
What fruit is known as the symbol of hospitality?
Pineapple
Where did the tradition of using the pineapple as a welcome symbol begin?
Colonial America and the Caribbean
What is the golden rule of hospitality?
Treat others the way you want to be treated
What is housekeeping responsible for?
Cleaning rooms
What is a venue?
The location where an event is held
What does the pineapple symbolize in the hospitality industry?
Welcome and friendship
What does displaying a pineapple on a door or sign mean?
Guests are invited and appreciated
What is customer feedback?
Opinions from guests about their experience.
What is a reservation?
booking to stay at a hotel
What is a menu?
A list of food and drink items offered
What quality does the pineapple represent in hotels and restaurants?
Warmth and friendly service
What makes a strong first impression?
A smile and friendly greeting
What is a service recovery?
Fixing a problem when something goes wrong
What does maintenance do
Fixes equipment and keeps property safe
What is catering?
Serving food for events
What is customer service?
Helping guests & meeting needs
What is teamwork?
Working together to reach a goal
What is hospitality?
The act of welcoming and caring for guests.
What is the purpose of hospitality and event management?
To create meaningful experiences that make guests feel welcome, valued, and satisfied.